User Tools

You are here: start » public » news
Trace: • news

Differences

This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision 		Previous revision
public:news [2024/05/09 05:04]
127.0.0.1 external edit 		public:news [2024/09/17 17:09] (current)
christine.burns
Line 1: Line 1:
-//Updated May 8, 2024//+//Updated September 17, 2024//
  
 <html> <html>
-<span style="color:green;font-size:150%;"><strong>BC Libraries Cooperative Support Advisory – Authentication Method Changing for Overdrive/Libby </strong></span></html>+<span style="color:green;font-size:150%;"><strong>BC Libraries Cooperative Support Advisory - Preparing for Sitka’s Evergreen cloud migration</strong></span></html> 
 + 
 +Sitka’s Evergreen cloud migration is planned for the weekend of October 19-21. See the announcement here - https://bc.libraries.coop/news/moving-servers/ 
 + 
 +We expect the Evergreen server will be unavailable, from **9:00 PM PDT Saturday October 19 to 5:00 AM PDT Monday October 21, 2024.**    
 + 
 +Patrons will still be able to access electronic resources during the migration.  The web staff client and public catalogue will be unavailable, but authentication of 3rd party services will continue, and your patrons’ access to digital resources will not be affected.   
 + 
 +**In preparation for Sitka’s Evergreen cloud migration, libraries should note that our IP address will be changing.** 
 + 
 +The IP address cannot be updated before the migration but must be updated as soon as possible on October 21st . Please make sure to have the appropriate staff available to make these changes on October 21st. The current IP address for Sitka’s Evergreen will no longer work after that date. 
 + 
 +This will affect libraries using any of the following services: 
 + 
 +  * PC Reservations 
 +  * MeeScan 
 +  * PressReader 
 +  * Novelist 
 +  * Sending files via FTP 
 + 
 +Libraries will need to update our IP address in these services on October 21st to avoid service disruptions. 
 + 
 +If your library uses a firewall, you may need to update the allowed list to include our new IP address. Please check with your IT provider about whether or not you need to update your firewall rules. 
 + 
 + 
 +//Updated September 12, 2024// 
 + 
 +<html> 
 +<span style="color:green;font-size:150%;"><strong>BC Libraries Cooperative Support Advisory – Continuing Training in October</strong></span></html> 
 + 
 +Join us in October for the continuing training webinar Bad Data Doesn’t Count: Best Practices for Data Maintenance in Sitka’s Evergreen. 
 + 
 +Data is essential to libraries but you can run into problems when it’s incorrect, missing, or not maintained. Join us as we discuss best practices for data maintenance in Sitka’s Evergreen. We’ll look at recommended recurring tasks such as reviewing your holds shelf, hopeless holds list, and transit list and how frequently you should perform those tasks. We’ll also delve into identifying missing and incorrect data and how to fix it. 
 + 
 +Register now https://bc.libraries.coop/support/continuing-training/ 
 + 
 +The Thursday session will be recorded and posted publicly to our Youtube channel. 
 + 
 +//Updated August 26, 2024// 
 + 
 +**BC Libraries Cooperative Support Advisory – Brief Evergreen Downtime Wednesday, August 28th** 
 + 
 +Sitka’s Evergreen and associated services will be offline briefly during our scheduled system maintenance window (9:00pm – 4:00am PT) on Wednesday August 28th.  We expect the downtime to last up to 30 minutes.  
 +  
 +During the downtime users will not be able to access the Evergreen staff client or public catalogue and 3rd party services will not authenticate against Evergreen. 
 + 
 +This downtime is needed for preparations for Sitka’s migration to the cloud which will be taking place October 19th to 21st. 
 + 
 +Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions 
 + 
 + 
 +//Updated August 7, 2024// 
 + 
 +**BC Libraries Cooperative Support Advisory – 3rd party service freeze on adding new accounts or services as of August 15th.**   
 + 
 +As of August 15th 2024 we will implement a freeze on new 3rd party service integrations.  If your library is planning to implement a new 3rd party service in 2024 you must submit a 3rd party service integration survey before August 15th 2024.    
 + 
 +For more information see our 3rd party integration policy here https://docs.libraries.coop/policy/_3rd_party_service_integration.html  
 + 
 +3rd party services are any software or hardware that isn’t part of the Evergreen integrated library system. 3rd party services include products such as self check machines, electronic resources, public workstation authentication, equipment lockers, etc.  
 + 
 + 
 + 
 +//Updated August 1, 2024// 
 + 
 +**BC Libraries Cooperative Support Advisory – Permission Group Structure Change** 
 + 
 +To better manage permissions and staff accounts in Sitka’s Evergreen Co-op Support is adjusting the permission group structure on August 7th.  
 + 
 +Library staff won’t be affected by the minor changes.  If you do see any permission errors, please submit a ticket to Co-op Support.  Please describe what you were trying to do and include any error messages from Evergreen.  
 + 
 + 
 +//Updated July 31, 2024// 
 + 
 +**BC Libraries Cooperative Support Advisory – Email Notifications and Anti-phishing** 
 + 
 +Co-op Support has added the following text to the global email notifications for password resets, test emails, emergency closures, and bibliographic record lists generated through My Account.  
 + 
 +“If you ever have any doubts of the legitimacy of an email message or notification claiming to be from YOUR LIBRARY NAME please contact the library.”  
 + 
 +This is a small measure to help combat phishing.  Information on phishing can be found on the Government of Canada’s Cybersecurity Guidance pages at https://www.cyber.gc.ca/en/guidance/dont-take-bait-recognize-and-avoid-phishing-attacks.  
 + 
 +If you would like this wording added to your library’s customized notifications, please submit a ticket to Co-op Support with the subject Notifications Update - Anti-phishing.  You also have the option to provide your own text to be used in your customized notifications.   
 + 
 +Customizable notifications include courtesy, overdue, hold, patron expiry, welcome notices and more.  Your local system administrators can check which notices are currently in use at your library and view your current templates by following the steps outlined in our Notifications / Action Triggers documentation - https://docs.libraries.coop/sitka/_notifications_action_triggers.html  
 + 
 +Watch our new video Viewing and Understanding Action Triggers/Notifications - https://youtu.be/mvEA4Axnjec  
 + 
 +Please contact Co-op Support if you have any questions.  
 + 
 + 
 +//Updated July 23, 2024// 
 + 
 +**BC Libraries Cooperative Support Advisory – External Cataloguing Training You May Be Interested In** 
 + 
 +We wanted to pass on a free training opportunity, open to everyone, that was posted to the BCLA Provincial Professional Development forum as we know some libraries have been looking for basic cataloguing training.  
 +  
 +Surprise! You’re a Cataloger hosted by Library Aware / Niche Academy 
 + 
 +https://www.nicheacademy.com/surprise-youre-a-cataloger 
 + 
 +Wednesday, July 24 at 11:00am – Free 
 + 
 +“Have you found yourself responsible for cataloguing with little or no previous experience? Is ‘cataloger’ only one of many hats you wear at your library? This session will help you get started.” Covering the basics, where to get help, and how to format in MARC21, with loads of free tips and tools. 
 + 
 +With the session tomorrow it is short notice, but Niche Academy says if you are unable to attend you can still register and you will be sent a recording afterwards. 
 + 
 +This training is not provided by Co-op Support staff and we have not attended the session ourselves, but we hope it will be useful to those seeking basic cataloguing training. 
 + 
 +//Updated July 10, 2024// 
 + 
 +**BC Libraries Cooperative Support Advisory - Preparing for Sitka’s Evergreen cloud migration** 
 + 
 +Sitka’s Evergreen cloud migration is planned for the weekend of October 19-21. See the announcement here - https://bc.libraries.coop/news/moving-servers/  
 + 
 +In preparation for Sitka’s Evergreen cloud migration, libraries should be aware of the following  
 + 
 +**Our IP address will be changing.**    
 + 
 +The IP address cannot be updated before the migration but must be updated as soon as possible on October 21st . Please make sure to have the appropriate staff available to make these changes on October 21st. The current IP address for Sitka’s Evergreen will no longer work after that date.  
 + 
 +This will affect libraries using any of the following services:  
 +  * PC Reservations  
 +  * MeeScan  
 +  * PressReader  
 +  * Novelist  
 +  * Sending files via FTP  
 + 
 +Libraries will need to update our IP address in these services on October 21st to avoid service disruptions.    
 + 
 +We will be contacting the libraries that use these services to provide more details closer to the migration date.  
 + 
 +If your library uses a firewall, you may need to update the allowed list to include our new IP address. Please check with your IT provider about whether or not you need to update your firewall rules.  
 +  
 + 
 +**3rd party service freeze on adding new accounts or services as of August 15th.** 
 +  
 +As of August 15th, 2024 we will implement a freeze on new 3rd party service integrations.  If your library is planning to implement a new 3rd party service in 2024 you must submit a 3rd party service integration survey before August 15th 2024.    
 + 
 +For more information see our 3rd party integration policy here https://docs.libraries.coop/policy/_3rd_party_service_integration.html  
 + 
 +3rd party services are any software or hardware that isn’t part of the Evergreen integrated library system. 3rd party services include products such as self check machines, electronic resources, public workstation authentication, equipment lockers, etc.  
 + 
 +//Updated July 3, 2024// 
 + 
 +**BC Libraries Cooperative Support Advisory – New Resources for Patron Accounts** 
 + 
 +Co-op Support is pleased to announce new videos available now on our YouTube channel. 
 + 
 +Want to learn more about registering patrons and the fields in the patron account?  
 +  * Registering a Patron - https://youtu.be/H82-rj6ADwk 
 +  * Patron Account Fields – https://youtu.be/OcKD-DI34YI 
 + 
 +Are you a BC public library?  Patron registration is a little different for you due to BC OneCard. 
 +  * Registering a Patron for Libraries Participating in BC OneCard - https://youtu.be/qT_mjayYzmY 
 +  * Opting Patrons Into Your Library - https://youtu.be/6EFXrwKvDA0 
 + 
 +Missed the latest webinar Sharing is Caring: Interlibrary Loans in Evergreen or want to see it again?  You can now learn all about how to manage interlibrary loans in Sitka’s Evergreen at a time convenient for you -  https://youtu.be/Dm_KdpZMdcY 
 + 
 +Don’t forget we have other continuing training webinars recorded and available too - https://www.youtube.com/playlist?list=PLdwlgwBNnH4q9cGZ9VXh131RRteFo7ddC 
 + 
 +//Updated June 27, 2024// 
 + 
 +**BC Libraries Cooperative Support Advisory - Missing patron notifications June 20-25**  
 + 
 +On June 20-25th there was a recurring issue with the action trigger events and some of the triggered events were not completed.  Action triggers are used by Sitka’s Evergreen to run automatic processes including generating notifications to patrons, setting items to lost, and auto-renewing items.  
 + 
 +During the period of June 20th to 25th:  
 + 
 +  * Some patrons will have missed email and/or text notifications for courtesy, overdue, hold expiration and cancellation, patron account expiry notices.  
 +  * Some items that were meant to auto-renew did not renew and the associated email did not send.   
 +  * Some items that were meant to be set to lost did not get set to lost and the associated email did not send.  
 + 
 +The issue has been resolved and notices were sent as expected yesterday and today.  If your patrons are reporting missing notices it will be due to this issue.    
 + 
 +Thank you to the libraries who reported recent issues with notifications.  These reports led us to uncovering the issue.  
 + 
 +We apologize for any inconvenience this issue has caused library staff and your patrons.  
 + 
 +Please contact Co-op Support if you have any questions.  
 + 
 + 
 + 
 +//Updated June 12, 2024// 
 + 
 +**BC Libraries Cooperative Support Advisory - Preparing for Sitka’s Evergreen cloud migration** 
 + 
 +Sitka’s Evergreen cloud migration is planned for the weekend of October 19-21. See the announcement here - https://bc.libraries.coop/news/moving-servers/  
 + 
 +In preparation for Sitka’s Evergreen cloud migration, libraries should be aware of the following  
 + 
 +**Our IP address will be changing.**    
 + 
 +The IP address cannot be updated before the migration but must be updated as soon as possible on October 21st . Please make sure to have the appropriate staff available to make these changes on October 21st. The current IP address for Sitka’s Evergreen will no longer work after that date.  
 + 
 +This will affect libraries using any of the following services:  
 +  * PC Reservations  
 +  * MeeScan  
 +  * PressReader  
 +  * Novelist  
 +  * Sending files via FTP  
 + 
 +Libraries will need to update our IP address in these services on October 21st to avoid service disruptions.    
 + 
 +We will be contacting the libraries that use these services to provide more details closer to the migration date.  
 + 
 +If your library uses a firewall, you may need to update the allowed list to include our new IP address. Please check with your IT provider about whether or not you need to update your firewall rules.  
 +  
 + 
 +**3rd party service freeze on adding new accounts or services as of August 15th.** 
 +  
 +As of August 15th, 2024 we will implement a freeze on new 3rd party service integrations.  If your library is planning to implement a new 3rd party service in 2024 you must submit a 3rd party service integration survey before August 15th 2024.    
 + 
 +For more information see our 3rd party integration policy here https://docs.libraries.coop/policy/_3rd_party_service_integration.html  
 + 
 +3rd party services are any software or hardware that isn’t part of the Evergreen integrated library system. 3rd party services include products such as self check machines, electronic resources, public workstation authentication, equipment lockers, etc.  
 + 
 + 
 +//Updated June 4, 2024// 
 + 
 +<html> 
 +<span style="color:green;font-size:150%;"><strong>BC Libraries Cooperative Support Advisory - Reminder: Circulation Modifier Clean Up</strong></span></html> 
 + 
 +Don’t forget, Co-op Support will be removing the following circulation modifiers and any associated circulation policies tomorrow, June 5th: 
 + 
 +  * 1-day-loan 
 +  * 2-day-loan 
 +  * 2-hour-loan 
 +  * 3-day-loan 
 +  * 7-day loan 
 + 
 +Items still using these circulation modifiers tomorrow will be updated to use “book” instead. 
 + 
 +__What do you need to do?__ 
 + 
 +We recommend all libraries run a report using the Sitka Template “Title & Item Count by Shelving Location and Circulation Modifier”. Details on where to find the template and how to run it can be found here: http://docs.libraries.coop/sitka/_collection_management.html#_title_amp_item_count_by_shelving_location_and_circulation_modifier 
 + 
 +If your collection does contain items using any of the above circulation modifiers you can run a report using the Sitka Template “Circ Modifier : Copies with Selected Circ Modifiers” to find out what the items are. Details on where to find the template and how to run it can be found here: http://docs.libraries.coop/sitka/_collection_management.html#_circ_modifier_copies_with_selected_circ_modifiers 
 + 
 +Update these items to use a different circulation modifier. You can modify the report output in a program like Excel and then upload the barcodes to Item Status for easy batch updating. http://docs.libraries.coop/sitka/_item_status.html#_upload_from_file_choose_file 
 + 
 +Please contact Co-op Support if you have any questions. 
 + 
 + 
 +//Updated May 8, 2024// 
 + 
 +**BC Libraries Cooperative Support Advisory – Authentication Method Changing for Overdrive/Libby**
  
 We're changing how Overdrive/Libby authenticates against Sitka’s Evergreen for all subscribed libraries; this includes libraries who participate in Library to Go, eLibraries Manitoba, and those that subscribe individually.  We're switching from SIP2 to PatronAPI which is a more secure authentication method and better protects your patron's privacy.  We're changing how Overdrive/Libby authenticates against Sitka’s Evergreen for all subscribed libraries; this includes libraries who participate in Library to Go, eLibraries Manitoba, and those that subscribe individually.  We're switching from SIP2 to PatronAPI which is a more secure authentication method and better protects your patron's privacy. 
Line 649: Line 895:
 Register now for Those Flummoxing Fixed Fields - https://bc.libraries.coop/support/continuing-training/ Register now for Those Flummoxing Fixed Fields - https://bc.libraries.coop/support/continuing-training/
  
-Registration closes at the end of the day Thursday, April 6th.+Registration closes at the end of the day Thursday, April 6.
public/news.1715231078.txt.gz · Last modified: 2024/05/09 05:04 by 127.0.0.1

Page Tools

BC Libraries Coop wiki

Site Tools