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The first step is to take a ticket for a title from RT where we track all the requests and production projects in house. NNELS uses open-source software called RT (Request Tracker) to manage requests for books. Once you own a ticket, you will keep it until you are finished with the title.
To take a book request:
Nobody in particular
as an ownerPriority
. Take tickets in following order:Urgent
High
(note that these can have shifting priorities.)Medium
Low
Actions
drop-down menuTake
Here is a quick tutorial showing you how to Take a Ticket Request.
Urgent
then that always takes priority, even if you are currently working on another lower priority ticket. Make sure you check the queue on a regular basis as titles are added. Sometimes the Production Coordinator will assign tickets directly to you as well.
DAISY Audio
conversion, as this requires a different workflow for RT and conversion. It is expected for you to do one a week as needed. See below for more details.