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techadmin:changerequest [2014/03/13 11:36] rjohnson created |
techadmin:changerequest [2024/05/08 22:04] (current) |
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| - | ====== SysOp: Change Request Process ====== | + | ====== SysOp: Change Request |
| - | As of March 2014, the system administrators are trying to track all changes needed, so that we don't lose things. This page attempts to capture the processes and available options, but is by no means anywhere even near complete. | + | As of March 2014, the system administrators are trying to track all changes needed, so that we don't lose things. This page attempts to capture the processes and available options, but is by no means anywhere even near complete. Templates are here to help include all the parts of a request needed. |
| + | <note warning> | ||
| ==== General ==== | ==== General ==== | ||
| For all entries here, unless otherwise noted, please either email [[sysop@bc.libraries.coop]], | For all entries here, unless otherwise noted, please either email [[sysop@bc.libraries.coop]], | ||
| + | |||
| + | ==== Email (New accounts/ | ||
| + | * Subject: '' | ||
| + | === Example #1 === | ||
| + | > To: sysop@bc.libraries.coop | ||
| + | > Subject: Email: New account: bart.simpson@springfield.or.us.libraries.coop | ||
| + | > | ||
| + | > Bart is working for the library this summer to redesign our webpage. | ||
| + | > Please create an email account for him under our domain. | ||
| + | > | ||
| + | > Name: Bart Simpson | ||
| + | > Email: bart.simpson@springfield.or.us.libraries.coop | ||
| + | === Example #2 === | ||
| + | > To: sysop@bc.libraries.coop | ||
| + | > Subject: Email: New alias: webmaster@springfield.or.us.libraries.coop | ||
| + | > | ||
| + | > We'd like a generic address to forward to the librarian instead of putting Bart's name on the website. | ||
| + | > | ||
| + | > Email: webmaster@springfield.or.us.libraries.coop | ||
| + | > Forward to: martha@springfield.or.us.libraries.coop | ||
| + | |||
| + | ==== Email (Problems) ==== | ||
| + | * Subject: '' | ||
| + | * '' | ||
| + | * eg: '' | ||
| + | * Body should contain: | ||
| + | * Email address/ | ||
| + | * description of the problem | ||
| + | * attached bounced emails or full error messages | ||
| + | * Including full headers on the emails and messages is really helpful in solving problems | ||
| + | === Example === | ||
| + | > To: sysop@bc.libraries.coop | ||
| + | > Subject: Email: From address broken on outgoing email | ||
| + | > | ||
| + | > Please help, the from address is broken on outgoing email. | ||
| + | > It's going out with: blp.jpublic@bclibrary.ca | ||
| + | > It should be: jpublic@lillooet.bclibrary.ca | ||
| + | > | ||
| + | > Sincerely, | ||
| + | > $person | ||
| ==== DNS ==== | ==== DNS ==== | ||
| * Subject: '' | * Subject: '' | ||
| * '' | * '' | ||
| - | * Body needs to contain | + | * Body must contain |
| * Old hostname (if modify or delete) | * Old hostname (if modify or delete) | ||
| * New hostname (if modify or add) | * New hostname (if modify or add) | ||
| Line 28: | Line 69: | ||
| - | |||
| - | ==== Email accounts ==== | ||
| - | TODO | ||
| ==== New staff onboarding accounts ==== | ==== New staff onboarding accounts ==== | ||
| - | TODO | + | * Please note that all usernames going forward will be created as ASCII '' |
| + | * Hyphens are valid | ||
| + | * Accents should be dropped | ||
| + | * Other characters should be transliterated: | ||
| + | === Example === | ||
| + | > To: sysop@bc.libraries.coop | ||
| + | > Subject: Accounts for new staff member JOHN.PUBLIC | ||
| + | > | ||
| + | > Please create accounts for new staff member. | ||
| + | > Name: John Public | ||
| + | > Role: System Administrator | ||
| + | > Username: john.public | ||
| + | > Start Date: 2014/ | ||
| + | > Contact information: | ||
| + | > External email: john@public.domain | ||
| + | > External phone: 555-123-4567 | ||
| + | > | ||
| + | > Services: Email, Wiki, RT, (etc) | ||
| + | > | ||
| + | > Thanks | ||
| + | > Boss Person | ||
| ==== S3 storage ==== | ==== S3 storage ==== | ||
| TODO | TODO | ||
| + | |||
| ==== SSH access ==== | ==== SSH access ==== | ||
| TODO | TODO | ||
| + | |||
| ==== Firewall changes ==== | ==== Firewall changes ==== | ||
| TODO | TODO | ||
| + | |||
| ==== VM requests ==== | ==== VM requests ==== | ||
| TODO | TODO | ||
| + | |||
| + | ==== SSL certificates ==== | ||
| + | If an SSL certificate needs renewing, or you need a new CSR to renew the certificate yourself, this is the request for you. | ||
| + | * Subject: '' | ||
| + | * '' | ||
| + | * Body needs to contain | ||
| + | * Domain/ | ||
| + | * System(s) to be deployed on | ||
| + | * Location of existing RSA keys | ||
| + | |||
| + | <note tip> If prompted for a technical contact in buying your SSL certificate, | ||
| + | |||
| + | === SSL certificate example === | ||
| + | > To: sysop@bc.libraries.coop | ||
| + | > Subject: SSL Certificate: | ||
| + | > | ||
| + | > Hostname: bclaconnect.ca | ||
| + | > Host: bclaconnect.ca/ | ||
| + | > | ||
| + | > Please provide a new CSR for host bclaconnect.ca, | ||
| + | > | ||
| + | > We will use hostmaster@bclaconnect.ca as the technical contact for domain confirmation. | ||
| + | > | ||
| + | > Sincerely, | ||
| + | > Jon | ||
| + | |||
| ==== GitHub Access ==== | ==== GitHub Access ==== | ||
| This is for access to the [[http:// | This is for access to the [[http:// | ||
| Line 47: | Line 135: | ||
| ===== Notes ===== | ===== Notes ===== | ||
| * The request for short subject lines is to make them easier to scan in the RT interface and email clients, based on the Git commit subject line convention of 50 characters per subject. | * The request for short subject lines is to make them easier to scan in the RT interface and email clients, based on the Git commit subject line convention of 50 characters per subject. | ||
| - | |||
techadmin/changerequest.1394735794.txt.gz · Last modified: 2014/03/13 11:36 by rjohnson
