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techadmin:changerequest [2014/04/16 11:44] rjohnson |
techadmin:changerequest [2024/05/08 22:04] (current) |
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| ====== SysOp: Change Request & Problem Reporting Process ====== | ====== SysOp: Change Request & Problem Reporting Process ====== | ||
| - | As of March 2014, the system administrators are trying to track all changes needed, so that we don't lose things. This page attempts to capture the processes and available options, but is by no means anywhere even near complete. | + | As of March 2014, the system administrators are trying to track all changes needed, so that we don't lose things. This page attempts to capture the processes and available options, but is by no means anywhere even near complete. Templates are here to help include all the parts of a request needed. |
| - | <note warning> | + | <note warning> |
| ==== General ==== | ==== General ==== | ||
| For all entries here, unless otherwise noted, please either email [[sysop@bc.libraries.coop]], | For all entries here, unless otherwise noted, please either email [[sysop@bc.libraries.coop]], | ||
| - | ==== Email ==== | + | ==== Email (New accounts/ |
| + | * Subject: '' | ||
| + | === Example #1 === | ||
| + | > To: sysop@bc.libraries.coop | ||
| + | > Subject: Email: New account: bart.simpson@springfield.or.us.libraries.coop | ||
| + | > | ||
| + | > Bart is working for the library this summer to redesign our webpage. | ||
| + | > Please create an email account for him under our domain. | ||
| + | > | ||
| + | > Name: Bart Simpson | ||
| + | > Email: bart.simpson@springfield.or.us.libraries.coop | ||
| + | === Example #2 === | ||
| + | > To: sysop@bc.libraries.coop | ||
| + | > Subject: Email: New alias: webmaster@springfield.or.us.libraries.coop | ||
| + | > | ||
| + | > We'd like a generic address to forward to the librarian instead of putting Bart's name on the website. | ||
| + | > | ||
| + | > Email: webmaster@springfield.or.us.libraries.coop | ||
| + | > Forward to: martha@springfield.or.us.libraries.coop | ||
| + | |||
| + | ==== Email (Problems) | ||
| * Subject: '' | * Subject: '' | ||
| * '' | * '' | ||
| Line 15: | Line 35: | ||
| * attached bounced emails or full error messages | * attached bounced emails or full error messages | ||
| * Including full headers on the emails and messages is really helpful in solving problems | * Including full headers on the emails and messages is really helpful in solving problems | ||
| - | === Email Example === | + | === Example === |
| > To: sysop@bc.libraries.coop | > To: sysop@bc.libraries.coop | ||
| > Subject: Email: From address broken on outgoing email | > Subject: Email: From address broken on outgoing email | ||
| Line 50: | Line 70: | ||
| ==== New staff onboarding accounts ==== | ==== New staff onboarding accounts ==== | ||
| - | TODO | + | * Please note that all usernames going forward will be created as ASCII '' |
| + | * Hyphens are valid | ||
| + | * Accents should be dropped | ||
| + | * Other characters should be transliterated: | ||
| === Example === | === Example === | ||
| > To: sysop@bc.libraries.coop | > To: sysop@bc.libraries.coop | ||
| Line 68: | Line 91: | ||
| > Thanks | > Thanks | ||
| > Boss Person | > Boss Person | ||
| - | |||
| ==== S3 storage ==== | ==== S3 storage ==== | ||
| Line 91: | Line 113: | ||
| * Location of existing RSA keys | * Location of existing RSA keys | ||
| - | <note tip> If prompted for a technical contact in buying your SSL certificate, | + | <note tip> If prompted for a technical contact in buying your SSL certificate, |
| === SSL certificate example === | === SSL certificate example === | ||
techadmin/changerequest.1397673862.txt.gz · Last modified: 2014/04/16 11:44 by rjohnson
