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public:news [2024/04/29 17:10] christine.burns |
public:news [2024/06/27 20:03] christine.burns |
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+ | On June 20-25th there was a recurring issue with the action trigger events and some of the triggered events were not completed. | ||
+ | |||
+ | During the period of June 20th to 25th: | ||
+ | |||
+ | * Some patrons will have missed email and/or text notifications for courtesy, overdue, hold expiration and cancellation, | ||
+ | * Some items that were meant to auto-renew did not renew and the associated email did not send. | ||
+ | * Some items that were meant to be set to lost did not get set to lost and the associated email did not send. | ||
+ | |||
+ | The issue has been resolved and notices were sent as expected yesterday and today. | ||
+ | |||
+ | Thank you to the libraries who reported recent issues with notifications. | ||
+ | |||
+ | We apologize for any inconvenience this issue has caused library staff and your patrons. | ||
+ | |||
+ | Please contact | ||
+ | |||
+ | |||
+ | |||
+ | //Updated June 12, 2024// | ||
+ | |||
+ | < | ||
+ | <span style=" | ||
+ | |||
+ | Sitka’s Evergreen cloud migration is planned for the weekend of October | ||
+ | |||
+ | In preparation for Sitka’s Evergreen cloud migration, libraries should be aware of the following | ||
+ | |||
+ | **Our IP address will be changing.** | ||
+ | |||
+ | The IP address cannot be updated before the migration but must be updated as soon as possible on October 21st . Please make sure to have the appropriate staff available to make these changes on October 21st. The current IP address for Sitka’s Evergreen will no longer work after that date. | ||
+ | |||
+ | This will affect libraries using any of the following services: | ||
+ | * PC Reservations | ||
+ | * MeeScan | ||
+ | * PressReader | ||
+ | * Novelist | ||
+ | * Sending files via FTP | ||
+ | |||
+ | Libraries will need to update our IP address in these services on October 21st to avoid service disruptions. | ||
+ | |||
+ | We will be contacting the libraries that use these services to provide more details closer to the migration date. | ||
+ | |||
+ | If your library uses a firewall, you may need to update the allowed list to include our new IP address. Please check with your IT provider about whether or not you need to update your firewall rules. | ||
+ | |||
+ | |||
+ | **3rd party service freeze on adding new accounts or services as of August 15th.** | ||
+ | |||
+ | As of August 15th, 2024 we will implement a freeze on new 3rd party service integrations. | ||
+ | |||
+ | For more information see our 3rd party integration policy here https:// | ||
+ | |||
+ | 3rd party services are any software or hardware that isn’t part of the Evergreen integrated library system. 3rd party services include products such as self check machines, electronic resources, public workstation authentication, | ||
+ | |||
+ | |||
+ | //Updated June 4, 2024// | ||
+ | |||
+ | < | ||
+ | <span style=" | ||
+ | |||
+ | Don’t forget, Co-op Support will be removing the following circulation modifiers and any associated circulation policies tomorrow, June 5th: | ||
+ | |||
+ | * 1-day-loan | ||
+ | * 2-day-loan | ||
+ | * 2-hour-loan | ||
+ | * 3-day-loan | ||
+ | * 7-day loan | ||
+ | |||
+ | Items still using these circulation modifiers tomorrow will be updated to use “book” instead. | ||
+ | |||
+ | __What do you need to do?__ | ||
+ | |||
+ | We recommend all libraries run a report using the Sitka Template “Title & Item Count by Shelving Location and Circulation Modifier”. Details on where to find the template and how to run it can be found here: http:// | ||
+ | |||
+ | If your collection does contain items using any of the above circulation modifiers you can run a report using the Sitka Template “Circ Modifier : Copies with Selected Circ Modifiers” to find out what the items are. Details on where to find the template and how to run it can be found here: http:// | ||
+ | |||
+ | Update these items to use a different circulation modifier. You can modify the report output in a program like Excel and then upload the barcodes to Item Status for easy batch updating. http:// | ||
+ | |||
+ | Please contact Co-op Support if you have any questions. | ||
+ | |||
+ | |||
+ | //Updated May 8, 2024// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory – Authentication Method Changing for Overdrive/ | ||
+ | |||
+ | We're changing how Overdrive/ | ||
+ | |||
+ | Library staff do not need to do anything. The Overdrive team will start switching over libraries on **Monday May 13th and they expect to have the change completed for all the subscribed libraries by Friday May 31st**. | ||
+ | |||
+ | Patrons may be prompted to log back into Libby but won't notice any changes and their e-items out and on hold will be unaffected. | ||
+ | |||
+ | Please contact Co-op Support if you have any questions. | ||
+ | |||
+ | //Updated May 1, 2024// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory – Circulation Modifier Clean Up** | ||
+ | |||
+ | Co-op Support is continuing work to streamline the circulation modifier list. | ||
+ | |||
+ | We will be removing the following circulation modifiers and any associated circulation policies on **June 5th**: | ||
+ | |||
+ | * 1-day-loan | ||
+ | * 2-day-loan | ||
+ | * 2-hour-loan | ||
+ | * 3-day-loan | ||
+ | * 7-day loan | ||
+ | |||
+ | Items still using these circulation modifiers on June 5th will be updated to use “book” instead. | ||
+ | |||
+ | __Why are we removing these modifiers? | ||
+ | |||
+ | These circulation modifiers regularly cause confusion as using them doesn’t automatically apply the loan period in their name. If you want items to circulate differently based on their circulation modifier you must first request that Co-op Support set up a new circulation policy for your library for the specified circulation modifier. | ||
+ | |||
+ | http:// | ||
+ | |||
+ | This confusion means that items are not circulating as expected to your patrons and requires staff time both from your libraries and Co-op Support to resolve. | ||
+ | |||
+ | __What do you need to do before June 5th?__ | ||
+ | |||
+ | Libraries with both circulation policies and items using those circulation modifiers will receive an email this week outlining what is currently in use so they can let us know what their policies and items should be updated to. | ||
+ | |||
+ | We recommend all libraries run a report using the Sitka Template “Title & Item Count by Shelving Location and Circulation Modifier”. Details on where to find the template and how to run it can be found here: http:// | ||
+ | |||
+ | If your collection does contain items using any of the above circulation modifiers you can run a report using the Sitka Template “Circ Modifier : Copies with Selected Circ Modifiers” to find out what those items are. Details on where to find the template and how to run it can be found here: http:// | ||
+ | |||
+ | Before June 5th update these items to use a different circulation modifier. You can modify the report output in a program like Excel and then upload the barcodes to Item Status for easy batch updating. http:// | ||
+ | |||
+ | Please contact Co-op Support if you have any questions. | ||
+ | |||
+ | //Updated April 29, 2024// | ||
+ | |||
+ | **BC Libraries Cooperative Support Advisory – Sitka Follow-up on Co-op' | ||
BC Libraries Cooperative sent out a [[https:// | BC Libraries Cooperative sent out a [[https:// | ||
Line 601: | Line 733: | ||
Register now for Those Flummoxing Fixed Fields - https:// | Register now for Those Flummoxing Fixed Fields - https:// | ||
- | Registration closes at the end of the day Thursday, April 6th. | + | Registration closes at the end of the day Thursday, April 6. |