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public:news [2024/06/04 19:30]
jennifer 		public:news [2024/07/03 22:34]
jennifer
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 +//Updated July 3, 2024//
 +
 +<html>
 +<span style="color:green;font-size:150%;"><strong>BC Libraries Cooperative Support Advisory – New Resources for Patron Accounts</strong></span></html>
 +
 +Co-op Support is pleased to announce new videos available now on our YouTube channel.
 +
 +Want to learn more about registering patrons and the fields in the patron account? 
 +  * Registering a Patron - https://youtu.be/H82-rj6ADwk
 +  * Patron Account Fields – https://youtu.be/OcKD-DI34YI
 +
 +Are you a BC public library?  Patron registration is a little different for you due to BC OneCard.
 +  * Registering a Patron for Libraries Participating in BC OneCard - https://youtu.be/qT_mjayYzmY
 +  * Opting Patrons Into Your Library - https://youtu.be/6EFXrwKvDA0
 +
 +Missed the latest webinar Sharing is Caring: Interlibrary Loans in Evergreen or want to see it again?  You can now learn all about how to manage interlibrary loans in Sitka’s Evergreen at a time convenient for you -  https://youtu.be/Dm_KdpZMdcY
 +
 +Don’t forget we have other continuing training webinars recorded and available too - https://www.youtube.com/playlist?list=PLdwlgwBNnH4q9cGZ9VXh131RRteFo7ddC
 +
 +//Updated June 27, 2024//
 +
 +**BC Libraries Cooperative Support Advisory - Missing patron notifications June 20-25** 
 +
 +On June 20-25th there was a recurring issue with the action trigger events and some of the triggered events were not completed.  Action triggers are used by Sitka’s Evergreen to run automatic processes including generating notifications to patrons, setting items to lost, and auto-renewing items. 
 +
 +During the period of June 20th to 25th: 
 +
 +  * Some patrons will have missed email and/or text notifications for courtesy, overdue, hold expiration and cancellation, patron account expiry notices. 
 +  * Some items that were meant to auto-renew did not renew and the associated email did not send.  
 +  * Some items that were meant to be set to lost did not get set to lost and the associated email did not send. 
 +
 +The issue has been resolved and notices were sent as expected yesterday and today.  If your patrons are reporting missing notices it will be due to this issue.   
 +
 +Thank you to the libraries who reported recent issues with notifications.  These reports led us to uncovering the issue. 
 +
 +We apologize for any inconvenience this issue has caused library staff and your patrons. 
 +
 +Please contact Co-op Support if you have any questions. 
 +
 +
 +
 +//Updated June 12, 2024//
 +
 +**BC Libraries Cooperative Support Advisory - Preparing for Sitka’s Evergreen cloud migration**
 +
 +Sitka’s Evergreen cloud migration is planned for the weekend of October 19-21. See the announcement here - https://bc.libraries.coop/news/moving-servers/ 
 +
 +In preparation for Sitka’s Evergreen cloud migration, libraries should be aware of the following 
 +
 +**Our IP address will be changing.**   
 +
 +The IP address cannot be updated before the migration but must be updated as soon as possible on October 21st . Please make sure to have the appropriate staff available to make these changes on October 21st. The current IP address for Sitka’s Evergreen will no longer work after that date. 
 +
 +This will affect libraries using any of the following services: 
 +  * PC Reservations 
 +  * MeeScan 
 +  * PressReader 
 +  * Novelist 
 +  * Sending files via FTP 
 +
 +Libraries will need to update our IP address in these services on October 21st to avoid service disruptions.   
 +
 +We will be contacting the libraries that use these services to provide more details closer to the migration date. 
 +
 +If your library uses a firewall, you may need to update the allowed list to include our new IP address. Please check with your IT provider about whether or not you need to update your firewall rules. 
 + 
 +
 +**3rd party service freeze on adding new accounts or services as of August 15th.**
 + 
 +As of August 15th, 2024 we will implement a freeze on new 3rd party service integrations.  If your library is planning to implement a new 3rd party service in 2024 you must submit a 3rd party service integration survey before August 15th 2024.   
 +
 +For more information see our 3rd party integration policy here https://docs.libraries.coop/policy/_3rd_party_service_integration.html 
 +
 +3rd party services are any software or hardware that isn’t part of the Evergreen integrated library system. 3rd party services include products such as self check machines, electronic resources, public workstation authentication, equipment lockers, etc. 
 +
 +
 //Updated June 4, 2024// //Updated June 4, 2024//
  
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 Items still using these circulation modifiers tomorrow will be updated to use “book” instead. Items still using these circulation modifiers tomorrow will be updated to use “book” instead.
  
-What do you need to do?+__What do you need to do?__
  
 We recommend all libraries run a report using the Sitka Template “Title & Item Count by Shelving Location and Circulation Modifier”. Details on where to find the template and how to run it can be found here: http://docs.libraries.coop/sitka/_collection_management.html#_title_amp_item_count_by_shelving_location_and_circulation_modifier We recommend all libraries run a report using the Sitka Template “Title & Item Count by Shelving Location and Circulation Modifier”. Details on where to find the template and how to run it can be found here: http://docs.libraries.coop/sitka/_collection_management.html#_title_amp_item_count_by_shelving_location_and_circulation_modifier
public/news.txt · Last modified: 2024/07/10 19:23 by christine.burns

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