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public:news [2024/04/29 17:03]
christine.burns 		public:news [2024/07/10 19:23] (current)
christine.burns
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-//Updated April 29, 2024//+//Updated July 10, 2024//
  
 <html> <html>
-<span style="color:green;font-size:150%;"><strong>BC Libraries Cooperative Support Advisory – Sitka Follow-up on Co-op's April 19, 2024, Cyber-Security Incident</strong></span></html>+<span style="color:green;font-size:150%;"><strong>BC Libraries Cooperative Support Advisory - Preparing for Sitka’s Evergreen cloud migration</strong></span></html> 
 + 
 +Sitka’s Evergreen cloud migration is planned for the weekend of October 19-21. See the announcement here - https://bc.libraries.coop/news/moving-servers/  
 + 
 +In preparation for Sitka’s Evergreen cloud migration, libraries should be aware of the following  
 + 
 +**Our IP address will be changing.**    
 + 
 +The IP address cannot be updated before the migration but must be updated as soon as possible on October 21st . Please make sure to have the appropriate staff available to make these changes on October 21st. The current IP address for Sitka’s Evergreen will no longer work after that date.  
 + 
 +This will affect libraries using any of the following services:  
 +  * PC Reservations  
 +  * MeeScan  
 +  * PressReader  
 +  * Novelist  
 +  * Sending files via FTP  
 + 
 +Libraries will need to update our IP address in these services on October 21st to avoid service disruptions.    
 + 
 +We will be contacting the libraries that use these services to provide more details closer to the migration date.  
 + 
 +If your library uses a firewall, you may need to update the allowed list to include our new IP address. Please check with your IT provider about whether or not you need to update your firewall rules.  
 +  
 + 
 +**3rd party service freeze on adding new accounts or services as of August 15th.** 
 +  
 +As of August 15th, 2024 we will implement a freeze on new 3rd party service integrations.  If your library is planning to implement a new 3rd party service in 2024 you must submit a 3rd party service integration survey before August 15th 2024.    
 + 
 +For more information see our 3rd party integration policy here https://docs.libraries.coop/policy/_3rd_party_service_integration.html  
 + 
 +3rd party services are any software or hardware that isn’t part of the Evergreen integrated library system. 3rd party services include products such as self check machines, electronic resources, public workstation authentication, equipment lockers, etc.  
 + 
 +//Updated July 3, 2024// 
 + 
 +**BC Libraries Cooperative Support Advisory – New Resources for Patron Accounts** 
 + 
 +Co-op Support is pleased to announce new videos available now on our YouTube channel. 
 + 
 +Want to learn more about registering patrons and the fields in the patron account?  
 +  * Registering a Patron - https://youtu.be/H82-rj6ADwk 
 +  * Patron Account Fields – https://youtu.be/OcKD-DI34YI 
 + 
 +Are you a BC public library?  Patron registration is a little different for you due to BC OneCard. 
 +  * Registering a Patron for Libraries Participating in BC OneCard - https://youtu.be/qT_mjayYzmY 
 +  * Opting Patrons Into Your Library - https://youtu.be/6EFXrwKvDA0 
 + 
 +Missed the latest webinar Sharing is Caring: Interlibrary Loans in Evergreen or want to see it again?  You can now learn all about how to manage interlibrary loans in Sitka’s Evergreen at a time convenient for you -  https://youtu.be/Dm_KdpZMdcY 
 + 
 +Don’t forget we have other continuing training webinars recorded and available too - https://www.youtube.com/playlist?list=PLdwlgwBNnH4q9cGZ9VXh131RRteFo7ddC 
 + 
 +//Updated June 27, 2024// 
 + 
 +**BC Libraries Cooperative Support Advisory - Missing patron notifications June 20-25**  
 + 
 +On June 20-25th there was a recurring issue with the action trigger events and some of the triggered events were not completed.  Action triggers are used by Sitka’s Evergreen to run automatic processes including generating notifications to patrons, setting items to lost, and auto-renewing items.  
 + 
 +During the period of June 20th to 25th:  
 + 
 +  * Some patrons will have missed email and/or text notifications for courtesy, overdue, hold expiration and cancellation, patron account expiry notices.  
 +  * Some items that were meant to auto-renew did not renew and the associated email did not send.   
 +  * Some items that were meant to be set to lost did not get set to lost and the associated email did not send.  
 + 
 +The issue has been resolved and notices were sent as expected yesterday and today.  If your patrons are reporting missing notices it will be due to this issue.    
 + 
 +Thank you to the libraries who reported recent issues with notifications.  These reports led us to uncovering the issue.  
 + 
 +We apologize for any inconvenience this issue has caused library staff and your patrons.  
 + 
 +Please contact Co-op Support if you have any questions.  
 + 
 + 
 + 
 +//Updated June 12, 2024// 
 + 
 +**BC Libraries Cooperative Support Advisory - Preparing for Sitka’s Evergreen cloud migration** 
 + 
 +Sitka’s Evergreen cloud migration is planned for the weekend of October 19-21. See the announcement here - https://bc.libraries.coop/news/moving-servers/  
 + 
 +In preparation for Sitka’s Evergreen cloud migration, libraries should be aware of the following  
 + 
 +**Our IP address will be changing.**    
 + 
 +The IP address cannot be updated before the migration but must be updated as soon as possible on October 21st . Please make sure to have the appropriate staff available to make these changes on October 21st. The current IP address for Sitka’s Evergreen will no longer work after that date.  
 + 
 +This will affect libraries using any of the following services:  
 +  * PC Reservations  
 +  * MeeScan  
 +  * PressReader  
 +  * Novelist  
 +  * Sending files via FTP  
 + 
 +Libraries will need to update our IP address in these services on October 21st to avoid service disruptions.    
 + 
 +We will be contacting the libraries that use these services to provide more details closer to the migration date.  
 + 
 +If your library uses a firewall, you may need to update the allowed list to include our new IP address. Please check with your IT provider about whether or not you need to update your firewall rules.  
 +  
 + 
 +**3rd party service freeze on adding new accounts or services as of August 15th.** 
 +  
 +As of August 15th, 2024 we will implement a freeze on new 3rd party service integrations.  If your library is planning to implement a new 3rd party service in 2024 you must submit a 3rd party service integration survey before August 15th 2024.    
 + 
 +For more information see our 3rd party integration policy here https://docs.libraries.coop/policy/_3rd_party_service_integration.html  
 + 
 +3rd party services are any software or hardware that isn’t part of the Evergreen integrated library system. 3rd party services include products such as self check machines, electronic resources, public workstation authentication, equipment lockers, etc.  
 + 
 + 
 +//Updated June 4, 2024// 
 + 
 +<html> 
 +<span style="color:green;font-size:150%;"><strong>BC Libraries Cooperative Support Advisory - Reminder: Circulation Modifier Clean Up</strong></span></html> 
 + 
 +Don’t forget, Co-op Support will be removing the following circulation modifiers and any associated circulation policies tomorrow, June 5th: 
 + 
 +  * 1-day-loan 
 +  * 2-day-loan 
 +  * 2-hour-loan 
 +  * 3-day-loan 
 +  * 7-day loan 
 + 
 +Items still using these circulation modifiers tomorrow will be updated to use “book” instead. 
 + 
 +__What do you need to do?__ 
 + 
 +We recommend all libraries run a report using the Sitka Template “Title & Item Count by Shelving Location and Circulation Modifier”. Details on where to find the template and how to run it can be found here: http://docs.libraries.coop/sitka/_collection_management.html#_title_amp_item_count_by_shelving_location_and_circulation_modifier 
 + 
 +If your collection does contain items using any of the above circulation modifiers you can run a report using the Sitka Template “Circ Modifier : Copies with Selected Circ Modifiers” to find out what the items are. Details on where to find the template and how to run it can be found here: http://docs.libraries.coop/sitka/_collection_management.html#_circ_modifier_copies_with_selected_circ_modifiers 
 + 
 +Update these items to use a different circulation modifier. You can modify the report output in a program like Excel and then upload the barcodes to Item Status for easy batch updating. http://docs.libraries.coop/sitka/_item_status.html#_upload_from_file_choose_file 
 + 
 +Please contact Co-op Support if you have any questions. 
 + 
 + 
 +//Updated May 8, 2024// 
 + 
 +**BC Libraries Cooperative Support Advisory – Authentication Method Changing for Overdrive/Libby** 
 + 
 +We're changing how Overdrive/Libby authenticates against Sitka’s Evergreen for all subscribed libraries; this includes libraries who participate in Library to Go, eLibraries Manitoba, and those that subscribe individually.  We're switching from SIP2 to PatronAPI which is a more secure authentication method and better protects your patron's privacy.  
 +  
 +Library staff do not need to do anything. The Overdrive team will start switching over libraries on **Monday May 13th and they expect to have the change completed for all the subscribed libraries by Friday May 31st**.  
 + 
 +Patrons may be prompted to log back into Libby but won't notice any changes and their e-items out and on hold will be unaffected.    
 + 
 +Please contact Co-op Support if you have any questions.  
 + 
 +//Updated May 1, 2024// 
 + 
 +**BC Libraries Cooperative Support Advisory – Circulation Modifier Clean Up** 
 + 
 +Co-op Support is continuing work to streamline the circulation modifier list. 
 + 
 +We will be removing the following circulation modifiers and any associated circulation policies on **June 5th**: 
 + 
 +  * 1-day-loan 
 +  * 2-day-loan 
 +  * 2-hour-loan 
 +  * 3-day-loan 
 +  * 7-day loan 
 + 
 +Items still using these circulation modifiers on June 5th will be updated to use “book” instead. 
 + 
 +__Why are we removing these modifiers?__ 
 + 
 +These circulation modifiers regularly cause confusion as using them doesn’t automatically apply the loan period in their name. If you want items to circulate differently based on their circulation modifier you must first request that Co-op Support set up a new circulation policy for your library for the specified circulation modifier. 
 + 
 +http://docs.libraries.coop/sitka/_circulation_policies.html#_changing_your_circulation_policies 
 + 
 +This confusion means that items are not circulating as expected to your patrons and requires staff time both from your libraries and Co-op Support to resolve. 
 + 
 +__What do you need to do before June 5th?__ 
 + 
 +Libraries with both circulation policies and items using those circulation modifiers will receive an email this week outlining what is currently in use so they can let us know what their policies and items should be updated to. 
 + 
 +We recommend all libraries run a report using the Sitka Template “Title & Item Count by Shelving Location and Circulation Modifier”. Details on where to find the template and how to run it can be found here: http://docs.libraries.coop/sitka/_collection_management.html#_title_amp_item_count_by_shelving_location_and_circulation_modifier 
 + 
 +If your collection does contain items using any of the above circulation modifiers you can run a report using the Sitka Template “Circ Modifier : Copies with Selected Circ Modifiers” to find out what those items are. Details on where to find the template and how to run it can be found here: http://docs.libraries.coop/sitka/_collection_management.html#_circ_modifier_copies_with_selected_circ_modifiers 
 + 
 +Before June 5th update these items to use a different circulation modifier. You can modify the report output in a program like Excel and then upload the barcodes to Item Status for easy batch updating. http://docs.libraries.coop/sitka/_item_status.html#_upload_from_file_choose_file 
 + 
 +Please contact Co-op Support if you have any questions. 
 + 
 +//Updated April 29, 2024// 
 + 
 +**BC Libraries Cooperative Support Advisory – Sitka Follow-up on Co-op's April 19, 2024, Cyber-Security Incident** 
 + 
 +BC Libraries Cooperative sent out a [[https://bc.libraries.coop/news/cyber-security-incident-april-19/ | Co-op wide notice]] on Wednesday April 24, 2024, about a security incident we experienced on April 19, 2024. We are now following up with members using specific Co-op services, as the incident had implications for your patrons’ information.  
 + 
 +The leaked log file contained the email address of anyone who received an email and the phone number of anyone who received an SMS message from a Co-op service between March 27 to April 19, 2024. This includes Sitka patrons who received automated notifications by email or SMS message for things like checkout receipts, overdue notices, and holds notifications during that period.  
 + 
 +Only the email addresses of people who received notifications or the phone number of people who received SMS notifications were leaked. The content of the notifications was NOT leaked. The leaked data does not say what the notifications were about, and it does NOT reveal any other information about patrons or their library use, such as checkouts and holds.  
 + 
 +The exploit which allowed the attacker to gain access to this log file was closed on April 19, 2024.  
 + 
 +Please follow this link to understand what libraries should do next to communicate with your patrons and others about this incident: [[https://bc.libraries.coop/wp-content/uploads/2024/04/april-19-incident-Sitka-Response.pdf]] 
  
  
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 Register now for Those Flummoxing Fixed Fields - https://bc.libraries.coop/support/continuing-training/ Register now for Those Flummoxing Fixed Fields - https://bc.libraries.coop/support/continuing-training/
  
-Registration closes at the end of the day Thursday, April 6th.+Registration closes at the end of the day Thursday, April 6.
public/news.1714410207.txt.gz · Last modified: 2024/04/29 17:03 by christine.burns

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