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techadmin:changerequest [2014/05/22 17:20]
rjohnson
techadmin:changerequest [2014/05/29 18:25]
rjohnson [SSL certificates]
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 As of March 2014, the system administrators are trying to track all changes needed, so that we don't lose things. This page attempts to capture the processes and available options, but is by no means anywhere even near complete. Templates are here to help include all the parts of a request needed. As of March 2014, the system administrators are trying to track all changes needed, so that we don't lose things. This page attempts to capture the processes and available options, but is by no means anywhere even near complete. Templates are here to help include all the parts of a request needed.
  
-<note warning>This page is deliberately publically viewable, so we can link external partners to it. Please ensure no private/secret items are ever included!</note>+<note warning>This page is deliberately publicly visible at [[public:tech-change-request|public:tech-change-request]], so we can link external partners to it. Please ensure no private/secret items are ever included!</note>
 ==== General ==== ==== General ====
 For all entries here, unless otherwise noted, please either email [[sysop@bc.libraries.coop]], or create a ticket in the SysOp RT queue. For all entries here, unless otherwise noted, please either email [[sysop@bc.libraries.coop]], or create a ticket in the SysOp RT queue.
  
-==== Email ====+==== Email (New accounts/aliases) ==== 
 +  * Subject: ''Email: New account: $ADDRESS'' 
 +=== Example #1 === 
 +> To: sysop@bc.libraries.coop 
 +> Subject: Email: New account: bart.simpson@springfield.or.us.libraries.coop 
 +
 +> Bart is working for the library this summer to redesign our webpage. 
 +> Please create an email account for him under our domain. 
 +
 +> Name: Bart Simpson 
 +> Email: bart.simpson@springfield.or.us.libraries.coop 
 +=== Example #2 === 
 +> To: sysop@bc.libraries.coop 
 +> Subject: Email: New alias: webmaster@springfield.or.us.libraries.coop 
 +
 +> We'd like a generic address to forward to the librarian instead of putting Bart's name on the website. 
 +
 +> Email: webmaster@springfield.or.us.libraries.coop 
 +> Forward to: martha@springfield.or.us.libraries.coop 
 + 
 +==== Email (Problems) ====
   * Subject: ''Email: $summary''   * Subject: ''Email: $summary''
     * ''$summary'' should be a very short explanation of the change, ideally not more than 30 characters     * ''$summary'' should be a very short explanation of the change, ideally not more than 30 characters
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     * attached bounced emails or full error messages     * attached bounced emails or full error messages
       * Including full headers on the emails and messages is really helpful in solving problems       * Including full headers on the emails and messages is really helpful in solving problems
-=== Email Example ===+=== Example ===
 > To: sysop@bc.libraries.coop > To: sysop@bc.libraries.coop
 > Subject: Email: From address broken on outgoing email > Subject: Email: From address broken on outgoing email
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     * Location of existing RSA keys     * Location of existing RSA keys
  
-<note tip> If prompted for a technical contact in buying your SSL certificate, please use ''hostmaster@domain''.</note>+<note tip> If prompted for a technical contact in buying your SSL certificate, please use ''hostmaster@domain'', and ensure that you have working inbound email for that address beforehand.</note>
  
 === SSL certificate example === === SSL certificate example ===
techadmin/changerequest.txt · Last modified: 2024/05/09 05:04 (external edit)