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techadmin:changerequest [2014/05/22 17:27]
rjohnson
techadmin:changerequest [2014/05/22 17:33]
rjohnson [SysOp: Change Request & Problem Reporting Process]
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 As of March 2014, the system administrators are trying to track all changes needed, so that we don't lose things. This page attempts to capture the processes and available options, but is by no means anywhere even near complete. Templates are here to help include all the parts of a request needed. As of March 2014, the system administrators are trying to track all changes needed, so that we don't lose things. This page attempts to capture the processes and available options, but is by no means anywhere even near complete. Templates are here to help include all the parts of a request needed.
  
-<note warning>This page is deliberately publically viewable, so we can link external partners to it. Please ensure no private/secret items are ever included!</note>+<note warning>This page is deliberately publicly visible at [[public:tech-change-request|public:tech-change-request]], so we can link external partners to it. Please ensure no private/secret items are ever included!</note>
 ==== General ==== ==== General ====
 For all entries here, unless otherwise noted, please either email [[sysop@bc.libraries.coop]], or create a ticket in the SysOp RT queue. For all entries here, unless otherwise noted, please either email [[sysop@bc.libraries.coop]], or create a ticket in the SysOp RT queue.
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 === Example #1 === === Example #1 ===
 > To: sysop@bc.libraries.coop > To: sysop@bc.libraries.coop
-> Subject: Email: New account: bart.simpson@springfield.mi.us.libraries.coop+> Subject: Email: New account: bart.simpson@springfield.or.us.libraries.coop
 > >
 > Bart is working for the library this summer to redesign our webpage. > Bart is working for the library this summer to redesign our webpage.
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 > >
 > Name: Bart Simpson > Name: Bart Simpson
-> Email: bart.simpson@springfield.mi.us.libraries.coop+> Email: bart.simpson@springfield.or.us.libraries.coop
 === Example #2 === === Example #2 ===
 > To: sysop@bc.libraries.coop > To: sysop@bc.libraries.coop
-> Subject: Email: New alias: webmaster@springfield.mi.us.libraries.coop+> Subject: Email: New alias: webmaster@springfield.or.us.libraries.coop
 > >
 > We'd like a generic address to forward to the librarian instead of putting Bart's name on the website. > We'd like a generic address to forward to the librarian instead of putting Bart's name on the website.
 > >
-> Email: webmaster@springfield.mi.us.libraries.coop +> Email: webmaster@springfield.or.us.libraries.coop 
-> Forward to: martha@springfield.mi.us.libraries.coop+> Forward to: martha@springfield.or.us.libraries.coop
  
 ==== Email (Problems) ==== ==== Email (Problems) ====
techadmin/changerequest.txt · Last modified: 2024/05/09 05:04 (external edit)