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-//Updated January 18, 2024//
+//Updated May 1, 2024//
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-<span style="color:green;font-size:150%;"><strong>BC Libraries Cooperative Support Advisory - Annual Statistics for Public Libraries</strong></span></html>
+<span style="color:green;font-size:150%;"><strong>BC Libraries Cooperative Support Advisory – Circulation Modifier Clean Up</strong></span></html>
+Co-op Support is continuing work to streamline the circulation modifier list.
+We will be removing the following circulation modifiers and any associated circulation policies on **June 5th**:
+  * 1-day-loan
+  * 2-day-loan
+  * 2-hour-loan
+  * 3-day-loan
+  * 7-day loan
+Items still using these circulation modifiers on June 5th will be updated to use “book” instead.
+__Why are we removing these modifiers?__
+These circulation modifiers regularly cause confusion as using them doesn’t automatically apply the loan period in their name. If you want items to circulate differently based on their circulation modifier you must first request that Co-op Support set up a new circulation policy for your library for the specified circulation modifier.
+http://docs.libraries.coop/sitka/_circulation_policies.html#_changing_your_circulation_policies
+This confusion means that items are not circulating as expected to your patrons and requires staff time both from your libraries and Co-op Support to resolve.
+__What do you need to do before June 5th?__
+Libraries with both circulation policies and items using those circulation modifiers will receive an email this week outlining what is currently in use so they can let us know what their policies and items should be updated to.
+We recommend all libraries run a report using the Sitka Template “Title & Item Count by Shelving Location and Circulation Modifier”. Details on where to find the template and how to run it can be found here: http://docs.libraries.coop/sitka/_collection_management.html#_title_amp_item_count_by_shelving_location_and_circulation_modifier
+If your collection does contain items using any of the above circulation modifiers you can run a report using the Sitka Template “Circ Modifier : Copies with Selected Circ Modifiers” to find out what those items are. Details on where to find the template and how to run it can be found here: http://docs.libraries.coop/sitka/_collection_management.html#_circ_modifier_copies_with_selected_circ_modifiers
+Before June 5th update these items to use a different circulation modifier. You can modify the report output in a program like Excel and then upload the barcodes to Item Status for easy batch updating. http://docs.libraries.coop/sitka/_item_status.html#_upload_from_file_choose_file
+Please contact Co-op Support if you have any questions.
+//Updated April 29, 2024//
+**BC Libraries Cooperative Support Advisory – Sitka Follow-up on Co-op's April 19, 2024, Cyber-Security Incident**
+BC Libraries Cooperative sent out a [[https://bc.libraries.coop/news/cyber-security-incident-april-19/ | Co-op wide notice]] on Wednesday April 24, 2024, about a security incident we experienced on April 19, 2024. We are now following up with members using specific Co-op services, as the incident had implications for your patrons’ information.
+The leaked log file contained the email address of anyone who received an email and the phone number of anyone who received an SMS message from a Co-op service between March 27 to April 19, 2024. This includes Sitka patrons who received automated notifications by email or SMS message for things like checkout receipts, overdue notices, and holds notifications during that period.
+Only the email addresses of people who received notifications or the phone number of people who received SMS notifications were leaked. The content of the notifications was NOT leaked. The leaked data does not say what the notifications were about, and it does NOT reveal any other information about patrons or their library use, such as checkouts and holds.
+The exploit which allowed the attacker to gain access to this log file was closed on April 19, 2024.
+Please follow this link to understand what libraries should do next to communicate with your patrons and others about this incident: [[https://bc.libraries.coop/wp-content/uploads/2024/04/april-19-incident-Sitka-Response.pdf]]
+//Updated April 26, 2024//
+**BC Libraries Cooperative Support Advisory – Last Chance to Register for Sharing is Caring: Interlibrary Loans in Evergreen**
+Last chance to register for Sharing is Caring: Interlibrary Loans in Evergreen.
+Sharing is what libraries do. Do you know your options when it comes to handling interlibrary loans in Evergreen? This session will take a look at sending, receiving, and circulating interlibrary loans through Interlibrary Connect as well as how to use pre-cats or MARC records to circulate interlibrary loans.
+Register now https://bc.libraries.coop/support/continuing-training/
+The Thursday session will be recorded and posted publicly to our Youtube channel.
+Registration closes at the end of the day Friday, May 3rd.
+//Updated April 15, 2024//
+**BC Libraries Cooperative Support Advisory – Co-op Support will be closed on Wednesday April 17 & Thursday April 18th**
+Co-op Support will be closed on **Wednesday April 17 & Thursday April 18th** while staff participate in an important Co-op staff meeting. Regular support will resume Friday, April 19th 2024.
+Emergency telephone support is available. If you are unable to access Evergreen, your LibPress site is down, or authentication of 3rd party services is down please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech.
+All other support inquiries will be followed up on Friday, April 19th.
+//Updated April 10, 2024//
+**BC Libraries Cooperative Support Advisory – Continuing Training in May**
+Join us in May for the continuing training webinar Sharing is Caring: Interlibrary Loans in Evergreen.
+Sharing is what libraries do. Do you know your options when it comes to handling interlibrary loans in Evergreen? This session will take a look at sending, receiving, and circulating interlibrary loans through Interlibrary Connect as well as how to use pre-cats or MARC records to circulate interlibrary loans.
+Register now https://bc.libraries.coop/support/continuing-training/
+The Thursday session will be recorded and posted publicly to our Youtube channel.
+//Updated April 8, 2024//
+**BC Libraries Cooperative Support Advisory – Support Closure**
+Co-op Support will be closed on **Wednesday April 17 & Thursday April 18th** while staff participate in an important Co-op staff meeting. Regular support will resume Friday, April 19th 2024.
+Emergency telephone support is available. If you are unable to access Evergreen, your LibPress site is down, or authentication of 3rd party services is down please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech.
+All other support inquiries will be followed up on Friday, April 19th.
+//Updated April 3, 2024//
+**BC Libraries Cooperative Support Advisory – Moving our Servers**
+The Co-op recently announced plans to move all operations from our physical hardware to new cloud based servers.  See the announcement here - https://bc.libraries.coop/news/moving-servers/
+**What does this mean for Sitka & Sitka’s Evergreen?**
+Moving 15 years worth of technology and services is a big job, especially as we aim to do so with little-to-no interruptions of service. Many of the Co-op's technical efforts will be focused on the cloud migration so we will not be upgrading Sitka’s Evergreen this year. Our next upgrade will be scheduled for late Spring 2025.
+Sitka’s Evergreen move to the cloud is planned for the weekend of October 19-21.  We expect the servers will be down for the majority of this weekend which means the Evergreen staff client and public catalogue will be unavailable.  Authentication of 3rd party services is expected to continue during this weekend.  More details will be sent as we know more.
+Other Co-op services that interact with Sitka’s Evergreen will be moving between now and October.
+//Updated April 2, 2024//
+**BC Libraries Cooperative Support Advisory – New Videos Available**
+Co-op Support is pleased to announce new videos available now on our YouTube channel.
+Want to know more about using item or patron statistical categories?  Check out our new playlist Sitka’s Evergreen – Statistical Categories https://www.youtube.com/playlist?list=PLdwlgwBNnH4q5jl538NqQjRpypRzPSmXP
+Missed the latest webinar More Then Just Cloning: Editing Report Templates or want to see it again?  You can now learn all about editing report templates at a time convenient for you - https://youtu.be/vwrlt8O3J8c
+Don’t forget we have other continuing training webinars recorded and available to view including Reports for Beginners: Fun with Sitka Templates - https://www.youtube.com/playlist?list=PLdwlgwBNnH4q9cGZ9VXh131RRteFo7ddC
+//Updated March 25, 2024//
+**BC Libraries Cooperative Support Advisory – Email notices now available in HTML format**
+Email notification templates can now be formatted in HTML. This means that we can add hyperlinks to patron notification emails.
+If you are interested in updating your email notification templates to be formatted in HTML, please submit a ticket to Co-op Support before April 26, 2024 with the subject “Email Notification Updates”.
+For guidance on what to include in your ticket to facilitate us making these changes, please see: http://docs.libraries.coop/sitka/_notifications_action_triggers.html#_changing_your_notifications_action_triggers
+Your local system administrators can now view the notification/action trigger templates for your library, though only Co-op Support can make changes. For instructions on viewing your notifications/action triggers see: http://docs.libraries.coop/sitka/_notifications_action_triggers.html#_viewing_your_notifications_action_triggers
+Please contact Co-op Support if you have any questions.
+//Updated March 7, 2024//
+**BC Libraries Cooperative Support Advisory – Sitka Business Function Group meeting**
+We're planning the next Sitka Business Function Group meeting (via Zoom) for May. Please take a moment to complete this poll so we can find a date and time that will work best for most: https://doodle.com/meeting/participate/id/e93MPYJb
+The poll will close on **March 13th at 5:00pm Pacific**.
+We're planning to provide updates in the May meeting on several projects and initiatives, including: plans for the next Sitka upgrade, updates on Decolonizing Description,  Accessibility and continuing training sessions, as well as information on some Co-op projects.
+If you have other topics you'd like us to include on the agenda, please contact Co-op Support at sitka@bc.libraries.coop
+//Updated March 5, 2024//
+**BC Libraries Cooperative Support Advisory – Continuing Training in March**
+Last chance to register for More Than Just Cloning: Editing Report Templates!
+Have you got the hang of cloning report templates and want to learn how to do more? This session will look at adding and removing display fields and filters in report templates as well as some tips on how to make your report output more user friendly for staff.
+Register now https://bc.libraries.coop/support/continuing-training/
+Registration closes at the end of the day Friday, March 8th.
+This webinar will assume attendees know how to clone templates, run reports, and are familiar with the existing Sitka templates.  To ensure you get the most out of this session we encourage you to review our existing resources and make sure you’re comfortable with the basics of using Evergreen’s reporter.  A recording of the Reports for Beginners: Fun with Sitka Templates webinar can be found on our YouTube channel https://youtu.be/9dLAn27T0qU
+The Thursday session will be recorded and posted publicly to our Youtube channel.
+//Updated February 21, 2024//
+**BC Libraries Cooperative Support Advisory – Continuing Training in March**
+Ready for the next level of reporting?  Join us in March for the continuing training webinar More Than Just Cloning: Editing Report Templates.
+Have you got the hang of cloning report templates and want to learn how to do more? This session will look at adding and removing display fields and filters in report templates as well as some tips on how to make your report output more user friendly for staff.
+Register now https://bc.libraries.coop/support/continuing-training/
+This webinar will assume attendees know how to clone templates, run reports, and are familiar with the existing Sitka templates.  To ensure you get the most out of this session we encourage you to review our existing resources and make sure you’re comfortable with the basics of using Evergreen’s reporter.  A recording of the Reports for Beginners: Fun with Sitka Templates webinar can be found on our YouTube channel https://youtu.be/9dLAn27T0qU
+//Updated February 16, 2024//
+**BC Libraries Cooperative Support Advisory – Evergreen International Online Conference**
+This year the annual Evergreen International Conference is virtual and takes place April 22 -24! Interested in learning more about Evergreen and the Evergreen community?  Registration is open and early bird pricing ($60 USD) runs until March 1st.
+https://evergreen-ils.org/conference/2024-evergreen-international-online-conference/
+The conference schedule can be found here: https://evergreen-ils.org/conference/2024-evergreen-international-online-conference/2024-conference-schedule/
+The Evergreen Hackfest will be held April 25th and is a free event.  Interest group meetings will be taking place throughout the day.  These will include the Acquisitions Interest Group, Cataloging Interest Group, Reports Interest Group, the Student Success Working Group and more.
+Recordings from past conferences can be found here: https://www.youtube.com/@EvergreenLibrarySystem/playlists
+//Updated February 1, 2024//
+**BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Services Restored**
+Hello everyone,
+All Evergreen services have now been fully restored.
+Thank you to all the sites who reported issues.
+We apologize for the interruption to services and any inconvenience it may have caused.
+//Updated January 31, 2024//
+**BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Outage 01/31/2024**
+Evergreen is continuing to experience intermittent slowness due to server issues. Techs are working to identify the issue and fully restore services.
+Libraries may find Sitka’s Evergreen slow or unresponsive.
+Further updates will be posted as we have more information on when services will be fully restored.
+We apologize for the inconvenience and thank you for your patience as we resolve this issue.
+//Updated January 31, 2024//
+**BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Outage 01/31/2024**
+Evergreen is currently experiencing intermittent slowness due to server issues. Techs are working to restore services as soon as possible.
+Libraries may find Sitka’s Evergreen slow or unresponsive at the moment.
+Further updates will be posted as we have more information on when services will be restored.
+We apologize for any inconvenience and thank you for your patience as we resolve this issue.
+//Updated January 18, 2024//
+**BC Libraries Cooperative Support Advisory - Annual Statistics for Public Libraries**
 **BC Public Libraries**
@@ Line 395: / Line 639: @@
 Registration closes at the end of the day Thursday, April 6th.
-//Updated March 9, 2023//
-**BC Libraries Cooperative Support Advisory – Managing Library Staff Accounts**
-Over the last few months we’ve seen an increase in tickets related to managing library staff accounts so we wanted to share some tips.
-**Working Locations**
-When creating a new library staff account always make sure you add a working location to tell Evergreen what library or branch(es) the account should work at. Library staff accounts without working locations won’t work in the staff client. (http://docs.libraries.coop/sitka/_library_staff_accounts.html#_working_locations)
-**Passwords**
-If you forget or want to change the password for your library staff account there are multiple ways to reset it.
-(http://docs.libraries.coop/sitka/_resetting_staff_account_password.html)
-All libraries should follow the password guidelines laid out in Sitka’s Evergreen Policy & Best Practices Manual to help keep Sitka’s Evergreen secure. Passwords should not be saved in the browser. (http://docs.libraries.coop/policy/_access_to_sitka_8217_s_evergreen.html#_passwords)
-**Closing Staff Accounts**
-When a staff member leaves your library, their account should be closed in a timely manner to ensure only current staff have access to Sitka’s Evergreen.
-(http://docs.libraries.coop/sitka/_closing_library_staff_accounts.html)
-If the leaving staff member was using shared generic library staff accounts then make sure to change those passwords so that only current staff know them.
-Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions.
-//Updated March 3, 2023//
-**BC Libraries Cooperative Support Advisory – Last Chance to complete the Training Resources Feedback Survey**
-If you haven’t already, please take a few minutes before the end of today and fill out our Sitka’s Evergreen Training Resources Feedback Survey: https://survey.libraries.coop/554798?lang=en
-The feedback we gather in this survey will help us plan for 2023 and beyond.
-Please share this survey with any staff at your library that use Sitka’s Evergreen.
-Thank you to everyone who has already participated; your feedback is greatly appreciated.
-//Updated March 1, 2023//
-**BC Libraries Cooperative Support Advisory - Cover Images are back!**
-Content Cafe is back online and cover images are back in the public catalogue and staff client.
-//Updated February 24, 2023//
-**BC Libraries Cooperative Support Advisory - Content Cafe is temporarily down**
-Content Café, which is Sitka’s cover art supplier, is currently down and so cover art is not displaying in the public catalogue or the staff client.
-We are waiting for an update from Baker & Taylor who provide the Content Café service.
-//Updated February 22, 2023//
-**BC Libraries Cooperative Support Advisory - Training Resource Highlights: Updated Documentation**
-We’ve recently updated Sitka’s Evergreen Documentation to improve the instructions for two significant Evergreen features.
-Reports - https://docs.libraries.coop/sitka/_reports.html
-Highlights include:
-  * how to find out which staff have reporter permissions (https://docs.libraries.coop/sitka/_accessing_the_reporter.html)
-  * tips and recommendations on maintaining your reporter data (https://docs.libraries.coop/sitka/_maintaining_reporter_data.html)
-  * a brand new section on the Report Template Editor (https://docs.libraries.coop/sitka/_report_template_editor.html)
-  * more information on the Evergreen database for those interested in modifying and creating report templates (https://docs.libraries.coop/sitka/_the_evergreen_database.html)
-Holds - https://docs.libraries.coop/sitka/_holds.html
-Highlights include:
-  * a brand new section on working with holds which includes information not previously captured in the documentation (https://docs.libraries.coop/sitka/_holds.html#_working_with_holds)
-  * updated content and screenshots for managing holds (https://docs.libraries.coop/sitka/_managing_holds.html)
-  * more detailed instructions on how to clear holds from your holds shelf (https://docs.libraries.coop/sitka/_holds_shelf.html)
-  * expanded documentation on hopeless holds (https://docs.libraries.coop/sitka/_hopeless_holds.html) and hold policies (https://docs.libraries.coop/sitka/_hold_policies.html)
-Co-op Support strives to keep our documentation up to date and user friendly.  If you’re not finding the information you need or if documentation is unclear or doesn’t match what you see in Sitka’s Evergreen please let us know by submitting a ticket to sitka@bc.libraries.coop so we can improve it.
-Help us shape our training offerings and resources for 2023 and beyond.  If you haven’t already, please take a few minutes before March 3rd and fill out Sitka’s Evergreen Training Resources Survey: https://survey.libraries.coop/554798?lang=en
-//Updated February 15, 2023//
-**BC Libraries Cooperative Support Advisory – Training Resources Survey Reminder**
-Co-op Support is looking for your feedback!
-The BC Libraries Cooperative is gathering feedback on our current training and resources for Sitka’s Evergreen to help us plan for 2023 and beyond.
-If you haven’t already, please take a few minutes before March 3rd and fill out our Sitka’s Evergreen Training Resources Survey: https://survey.libraries.coop/554798?lang=en
-Please share this survey with other staff at your library that use Sitka’s Evergreen.
-Thank you to everyone who has already participated; your feedback is greatly appreciated.
-//Updated February 13, 2023//
-**BC Libraries Cooperative Support Advisory - Sitka’s Evergreen Successfully Rolled Up to Version 3.9.1**
-BC Libraries Cooperative Support is pleased to announce that we have successfully rolled up to Evergreen version 3.9.1.
-Please contact Support at sitka@bc.libraries.coop if you have any questions.
-//Updated February 10, 2023//
-**BC Libraries Cooperative Support Advisory  - Reminder : Sitka’s Evergreen to be Rolled Up to Version 3.9.1**
-This is just a reminder that Sitka’s Evergreen will be rolling up to Evergreen version 3.9.1 on February 12th.  Evergreen, the public catalogue, and authentication for 3rd party services will be briefly unavailable after hours on Sunday February 12th.
-This roll up allows us to apply a number of bug fixes to our instance of Evergreen and move to an official point release.
-Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions.
-//Updated February 8, 2023//
-**BC Libraries Cooperative Support Advisory - Sitka’s Evergreen will be Rolled Up to Version 3.9.1**
-Sitka’s Evergreen will be rolling up to Evergreen version 3.9.1 during the scheduled systems maintenance window on Sunday February 12th.  It is expected that Evergreen and all associated services will be briefly unavailable after hours on Sunday February 12th. This includes the public catalogue and authentication for 3rd party services such as Overdrive.
-This roll up allows us to apply a number of bug fixes to our instance of Evergreen and move to an official point release.
-Significant bug fixes include:
-Staff can no longer delete shelving locations that contain non-deleted items
-Items with alerts can now be captured for holds if in a shelving location with “Hold Capture Requires Verification” set to Yes
-The title and descriptions of lists in the public catalogue can once again be edited
-Public catalogue will now prompt patrons to update their hold notification information when they update their notification preferences
-The annual Evergreen upgrade, which will bring new features and more bug fixes is scheduled for October 2023.  More information about the annual upgrade, including specific dates, will be communicated in the spring.
-Please contact Co-op Support at sitka@bc.libraries.coop if you have any questions.
-//Updated February 2, 2023//
-**BC Libraries Cooperative Support Advisory - Search Term highlighting has been disabled in the staff client and public catalogue**
-Due to issues with search term highlighting, we've disabled it temporarily.
-This change affects the staff client and the public catalogue.
-Search terms will no longer be highligted in the search results.
-//Updated February 1, 2023//
-**BC Libraries Cooperative Support Advisory - Sitka Business Function Group Meeting Today**
-Join us today at 11:00am PST (12:00pm MST/1:00pm CST/2:00pm EST) for the Sitka Business Function Group.
-The Zoom link for the meeting is: https://us02web.zoom.us/j/83861448338
-(The agenda includes additional options for those needing to dial-in via phone or mobile)
-Agenda is:  https://bc.libraries.coop/wp-content/uploads/2023/01/Sitka-BFG-Agenda-February-1-2023-1.pdf
-Looking forward to seeing you!
-//Updated January 26, 2023//
-**BC Libraries Cooperative Support Advisory - Sitka Business Function Group Meeting**
-Here is the agenda for the next Sitka Business Function Group call on Wednesday, February 1, 2023 at 11:00am PST (12:00pm MST/1:00pm CST/2:00pm EST) - https://bc.libraries.coop/wp-content/uploads/2023/01/Sitka-BFG-Agenda-February-1-2023-1.pdf
-We'll aim to keep the meeting to one hour in duration.
-The Zoom link for the meeting is: https://us02web.zoom.us/j/83861448338
-(The agenda includes additional options for those needing to dial-in via phone or mobile)
-We're grateful to David Christensen from Manitoba PLSB for subbing in as our Chair for this meeting.
-Looking forward to seeing you next week!
-//Updated January 16, 2023//
-**BC Libraries Cooperative Support Advisory - Training Resources Feedback Survey and New Continuing Training**
-**Co-op Support is looking for your feedback!**
-The BC Libraries Cooperative is gathering feedback on our current training and resources for Sitka’s Evergreen to help us plan for 2023 and beyond.
-Please take a few minutes and fill out this survey by //Friday, March 3rd// - https://survey.libraries.coop/554798?lang=en
-Please share this survey with other staff at your library that use Sitka’s Evergreen.
-**New continuing training!**
-Join us in February for On the List: Holds Management in Evergreen.  This webinar will look at best practices for your hold workflows as well as delve into hold groups and hopeless holds.
-Register now for On the List: Holds Management in Evergreen - https://bc.libraries.coop/support/continuing-training/
-Registration closes at the end of the day //Friday, February 3rd//.
-//Updated January 11, 2023//
-**Sitka Business Function Group Meeting - February 1st at 11:00am PT**
-Thanks very much to everyone who was able to respond to the poll.  The best date for most for the Sitka Business Function Group Meeting (via Zoom) is Wednesday, February 1st, 11am-noon Pacific Time.
-We'll share the agenda about a week in advance, but we're planning to include updates on Decolonizing Description, the planned February feature ”roll-up”, and continuing training opportunities.
-Please mark your calendars, including the Zoom details copied below and we look forward to seeing you on February 1st!
-Topic: Sitka Business Function Group Meeting - February 2023
-Time: Feb 1, 2023 11:00 AM Pacific Time (US and Canada)
-Join Zoom Meeting: https://us02web.zoom.us/j/83861448338
-Meeting ID: 838 6144 8338
-Dial by your location
-        +1 647 558 0588 Canada
-        +1 778 907 2071 Canada
-        +1 780 666 0144 Canada
-        +1 204 272 7920 Canada
-        +1 438 809 7799 Canada
-        +1 587 328 1099 Canada
-        +1 647 374 4685 Canada
-Meeting ID: 838 6144 8338
-Find your local number: https://us02web.zoom.us/u/kzA8zwRBA
-//Updated January 4, 2023//
-**Sitka Business Function Group Poll**
-We're hoping to have a Sitka Business Function Group call in early February.
-Please take a moment to reply to this quick poll before end of day on Friday, January 6th to let us know your availability: https://doodle.com/meeting/participate/id/boVG7wNa
-We'll follow up asap after the poll closes to firm up the date and to provide more details.
-Wishing you all a safe and restful holiday!
-Sharon Herbert and the Sitka Team
-//Updated January 3, 2023//
-**BC Libraries Cooperative Support Advisory - 3rd Party Service Integration with Sitka’s Evergreen**
-Co-op Support frequently receives requests from libraries to integrate 3rd party services with Sitka’s Evergreen.  These 3rd party services include products such as self-check, electronic resources, public workstation authentication, equipment lockers, etc.
-While vendors of 3rd party services may give the impression that integrating their services with the library’s ILS (Sitka’s Evergreen) should be ‘’easy’’ or straightforward this is most often not the case.
-New services and products need to be assessed by Co-op staff to determine if they can be securely integrated with Sitka’s Evergreen.  Libraries should expect it to take 3 to 6 months for this assessment to be completed from the time the request is submitted.
-Once a product is assessed and it’s determined that it can be integrated with Sitka’s Evergreen the timeline for implementing the product depends on several factors including Co-op staff availability, support from the vendor, and the library’s IT support expertise and availability.
-If you are thinking of purchasing a new service that needs to integrate with Sitka’s Evergreen please review our 3rd party integration policy (http://docs.libraries.coop/policy/_3rd_party_service_integration.html) and complete the 3rd Party Service Integration With Sitka’s Evergreen survey (https://survey.libraries.coop/917743?lang=en).
-//Updated December 20, 2022//
-**BC Libraries Cooperative Support Advisory - Co-op Support will be closed Monday Dec 26th to Monday January 2nd**
-Co-op Support will be closed for the holiday break starting Monday, December 26th. Regular support will resume Monday, January 2nd 2023.
-Our ticketing system and support voicemail will NOT be monitored during this closure. Emergency telephone support is not affected by this seasonal closure. If you are unable to access Evergreen, your LibPress site is down, or authentication of 3rd party services is down please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech. All other support inquiries will be followed up when we re-open in January.
-//Updated December 5, 2022//
-**BC Libraries Cooperative Support Advisory - Training Resource Highlights:  Get Ready for 2023**
-**Closed dates** - Make sure all of the statutory holidays for 2023 and any other closures you know about are entered so Evergreen can assign correct due dates. (http://docs.libraries.coop/sitka/_closed_dates_editor.html)
-**Library Hours** - Take a moment to check that your hours of operation in Evergreen match your current hours. (http://docs.libraries.coop/sitka/_organizational_units.html#operation-hour)
-**Library Staff Accounts** - Review the current staff accounts at your library (http://docs.libraries.coop/sitka/_searching_for_library_staff_accounts.html).  Renew any staff accounts that are close to expiring and close accounts for anyone no longer working at your library (http://docs.libraries.coop/sitka/_closing_library_staff_accounts.html).
-**Circulation Policies** - Planning to change how items circulate?  Contact Co-op Support now regarding any changes you hope to have in place for January. (http://docs.libraries.coop/sitka/_circulation_policies.html#_changing_your_circulation_policies)
-**Acquisitions Year End** - If you’re a library using the acquisitions module with a January to December fiscal year it’s time to start thinking about year end.  Review the check list and clean up any data ahead of running year end in January. (http://docs.libraries.coop/acquisitions/_acquisitions_year_end.html)
-Have questions or requests?  Don’t wait to contact Co-op Support.
-Co-op Support will be closed for the holiday break starting Monday, December 26th. Regular support will resume Monday, January 2nd 2023.
-Our ticketing system and support voicemail will NOT be monitored during this closure. Emergency telephone support is not affected by this seasonal closure.  If you are unable to access Evergreen, your LibPress site is down, or authentication of 3rd party services is down please call us at 1-888-848-9250 and select option 9 to be connected to an on-call tech. All other support inquiries will be followed up when we re-open in January.
-//Updated November 22, 2022//
-**BC Libraries Cooperative Support Advisory - Cover Images are back!**
-Content Cafe is back online and cover images are back in the public catalogue and staff client.
-//Updated November 21, 2022//
-**BC Libraries Cooperative Support Advisory - Content Cafe is temporarily down**
-Content Café, which is Sitka’s cover art supplier, is currently down and so cover art is not displaying in the public catalogue or the staff client.
-We are waiting for an update from Baker & Taylor who provide the Content Café service.
-//Updated October 11, 2022//
-**BC Libraries Cooperative Support Advisory - Training Resource Highlights: Continuing Training**
-Join us in November for a look at editing report templates.  This session will look at adding and removing display fields and filters in report templates as well as some tips on how to make your report output more user friendly for staff.
-Register now for More Than Just Cloning: Editing Report Templates - https://bc.libraries.coop/support/continuing-training/
-Attendees to this session should already have a basic understanding of using the reports module, including how to clone Sitka templates.  Videos that cover the basics of the reports module can be found here: https://www.youtube.com/playlist?list=PLdwlgwBNnH4pg4MFwQK1nU8BDDBazZdav
-//Updated August 22, 2022//
-**BC Libraries Cooperative Support Advisory - Post Upgrade Update**
-Thank you to everyone who has reported issues or sent in questions about Evergreen 3.9.  Here are a few things that have come up that we think everyone should be aware of.
-**Library Staff Accounts**
-Do all of your library staff accounts have working locations?  Accounts without working locations will encounter issues logging into Evergreen, accessing the staff catalogue, cataloguing items, registering patrons and more.  Make sure all of your staff have working locations!
-http://docs.libraries.coop/sitka/_library_staff_accounts.html#_working_locations
-**Cataloguing at Multi-Branch Locations**
-If you do centralized cataloguing at your library your cataloguers must have all applicable branches set as working locations or they won’t be able to create holdings for all your locations.
-http://docs.libraries.coop/sitka/_library_staff_accounts.html#_working_locations
-**Unified Holdings Editor**
-In Evergreen 3.9 the unified holdings editor is turned off by default and can be turned on individually for staff through the Holdings Editor Preferences.
-http://docs.libraries.coop/sitka/_holdings_editor_preferences.html
-**Pull List for Hold Requests**
-We are currently working with developers to resolve issues around size and printing orientation.  In the meantime a workaround is to download the pull list as a CSV file and open and print it through a program like Excel.
-http://docs.libraries.coop/sitka/_pull_list_for_hold_requests.html#_print_or_export_pull_list_for_hold_requests
-**Report Templates**
-Templates related to patron notes, alerts, and blocks have been updated.  Make sure you have the newest templates when running reports on this data.  This is also a great opportunity to check the Sitka Templates to make sure all your cloned templates are based off of the most recent templates.
-Wondering how to use the new features?  https://youtube.com/playlist?list=PLdwlgwBNnH4r5hUb0EkOYmSv4kLv5QaL7
-Let us know if you notice any new issues. To help us serve you better please do the following:
-  * Clear your cache (http://docs.libraries.coop/sitka/_troubleshooting.html#_clear_cache)
-  * Check that the library staff account has the correct working location(s) (http://docs.libraries.coop/sitka/_library_staff_accounts.html#_working_locations)
-  * Check the Known Bugs list https://bc.libraries.coop/support/sitka/evergreen-bugs-projects/
-  * Check the relevant Sitka documentation
-  * Contact Support at sitka@bc.libraries.coop if the above doesn’t resolve the issue.  Please follow the guidelines for submitting support requests and make sure to include relevant screenshots and barcodes - https://bc.libraries.coop/support/guidelines-for-support-requests/
-  * Make sure you’re reporting issues as they occur.  We can’t start investigating an issue until we know about it.
-//Updated August 14, 2022//
-**BC Libraries Cooperative Support Advisory - Welcome to Evergreen 3.9**
-The Sitka Team has successfully upgraded to version 3.9 of the Evergreen ILS.
-You **MUST** clear your browser cache before logging into Evergreen to clear any cached data from Evergreen 3.7: http://docs.libraries.coop/sitka/_troubleshooting.html#_clear_cache
-Wondering what has changed? See our New Features Playlist:  https://youtube.com/playlist?list=PLdwlgwBNnH4r5hUb0EkOYmSv4kLv5QaL7
-Sitka’s Evergreen Documentation has been updated for version 3.9 and is now available at: http://docs.libraries.coop/sitka/
-Please note, the traditional catalogue is no longer available.  An overview of searching in the staff catalogue can be seen here: https://youtu.be/PGiYGKJuOnU
-Should you discover any issues, please do the following:
-  * Clear your cache (http://docs.libraries.coop/sitka/_troubleshooting.html#_clear_cache)
-  * Check the Known Bugs list https://bc.libraries.coop/support/sitka/evergreen-bugs-projects/
-  * Check the relevant Sitka documentation
-  * Contact Support at sitka@bc.libraries.coop if the above doesn’t resolve the issue.  Please follow the guidelines for submitting support requests and make sure to include relevant screenshots and barcodes - https://bc.libraries.coop/support/guidelines-for-support-requests/
-See the 3.9 Upgrade Webpage for more information: https://bc.libraries.coop/evergreen-3-9/
-Thank you to everyone for your support during this upgrade.
-//Updated August 12, 2022//
-**BC Libraries Cooperative Support Advisory - Reminder Sitka's Evergreen 3.9 Upgrade is this weekend**
-The Evergreen server will be unavailable from **9:00 PM PDT Saturday August 13 to 5:00 AM PDT Monday August 15, 2022.** While the Evergreen web client will be unavailable, 3rd party resources will continue to authenticate for patrons.
-If your library will be open on **Sunday August 14th**, please note that the Offline Circulation module will not work when our servers are down. Please plan to use alternative methods for circulation tracking.
-On August 15th (or August 16th if your library is closed Mondays) you MUST clear your browser cache before logging into Evergreen to ensure cached data from 3.7 is cleared:  http://docs.libraries.coop/sitka/_troubleshooting.html#_clear_cache
-Please contact us at **sitka@bc.libraries.coop** if you have any questions not answered by the upgrade resources.
-**BC Libraries Cooperative Support Advisory - Sitka's Evergreen 3.9 Upgrade is this weekend**
-The Evergreen 3.9 upgrade is this weekend, please review all the important information at https://bc.libraries.coop/evergreen-3-9/.
-The Evergreen server will be unavailable from **9:00 PM PDT Saturday August 13 to 5:00 AM PDT Monday August 15, 2022.** While the Evergreen web client will be unavailable, 3rd party resources will continue to authenticate for patrons.
-If your library will be open on **Sunday August 14th**, please note that the Offline Circulation module will not work when our servers are down. Please plan to use alternative methods for circulation tracking.
-Please contact us at **sitka@bc.libraries.coop** if you have any questions not answered by the upgrade resources.
-//Updated August 5, 2022//
-**BC Libraries Cooperative Support Advisory- New Videos and Webinar Reminder**
-Check out our newly released videos to see what’s changing in Evergreen 3.9. Including:
-  * A re-designed holdings editor  https://www.youtube.com/playlist?list=PLdwlgwBNnH4p14n1ZA5Wiv9J909Y_wT5R
-  * Library full names can now be displayed in the library selector in some interfaces.  Check out our video to see how you can turn this on once the upgrade is complete on August 15th. https://www.youtube.com/watch?v=pgDPRt3J-MM
-Don’t miss your chance to register for “Navigating a New Course: Using the New Course Reserves Module”.  Registration closes at the end of the day Wednesday August 17th.
-Are you an academic library ready to implement Evergreen’s new course reserves module?  Join us August 25th at 11:00am PT for “Navigating a New Course: Using the New Course Reserves Module”.  This one hour webinar will demonstrate both the staff and patron views of the new course reserves module.  Register now -  https://bc.libraries.coop/support/continuing-training/
-All are welcome, but this webinar is intended for academic libraries with course reserve collections to manage and will focus on that workflow.
-//Updated July 28, 2022//
-**BC Libraries Cooperative Support Advisory - New Features Videos and LibPress Slide**
-The Evergreen 3.9 new features videos playlist is now available: https://youtube.com/playlist?list=PLdwlgwBNnH4r5hUb0EkOYmSv4kLv5QaL7
-Current information about the upgrade can be found here: https://bc.libraries.coop/evergreen-3-9/
-For those libraries with a LibPress site a slide for the upgrade is now available in the shared content.
-Please contact us at sitka@bc.libraries.coop if you have any further questions.
-//Updated July 21, 2022//
-**BC Libraries Cooperative Support Advisory – Evergreen 3.9 New Features + Offline Circulation**
-Wondering what will be different in Evergreen 3.9?  We pulled together some of the new features and bug fixes coming with Evergreen 3.9 and posted them to our 3.9 preview page. This is not an exhaustive list, but will give you an idea of what is coming. https://bc.libraries.coop/evergreen-3-9-preview/
-See some of the new features in action on our New Features playlist - https://www.youtube.com/playlist?list=PLdwlgwBNnH4r5hUb0EkOYmSv4kLv5QaL7
-Check back as we’ll be adding more videos leading up to the upgrade in August.
-If your library will be open on **Sunday August 14th** please note that the Offline Circulation module will not work when our servers are down. Please plan to use alternative methods for circulation tracking.
-Please contact us at **sitka@bc.libraries.coop** if you have any further questions
-//Updated July 7, 2022//
-**BC Libraries Cooperative Support Advisory- Sitka’s Evergreen Course Reserves Webinar**
-Are you an academic library ready to implement Evergreen’s new course reserves module? Join us August 25th at 11:00am PT for “Navigating a New Course: Using the New Course Reserves Module”. This one hour webinar will demonstrate both the staff and patron views of the new course reserves module. Register now – https://bc.libraries.coop/support/continuing-training/
-All are welcome, but this webinar is intended for academic libraries with course reserve collections to manage and will focus on that workflow.
-//Updated July 4, 2022//
-**BC Libraries Cooperative Support - Sitka's Evergreen Upgrade Webinar Reminder**
-Don’t miss your chance to get an early look at what’s coming in Evergreen 3.9.  Space is still available so register now - https://bc.libraries.coop/support/continuing-training/
-Registration for the 3.9 upgrade webinars ‘What’s new in Evergreen 3.9?’ closes on **Tuesday, July 12th at 4:00PM PT**.
-Upcoming Systems Maintenance
-The Evergreen servers will be offline for required hardware maintenance on **July 10th** during our Scheduled Systems Maintenance window.  We expect Evergreen and some related services to be unavailable starting at 9:00pm for approximately 2 hours.
-  * The Evergreen staff client and public catalogue will be unavailable during this maintenance.
-  * The Bibliocommons catalogue will be available but patrons will be unable to login into their account and availability information may be out of date.
-  * Authentication of 3rd party products, such as Overdrive, is expected to work as normal.
-//Updated June 20, 2022//
-**BC Libraries Cooperative Support Development Advisory - Sitka's Evergreen Upgrade**
-Co-op Support's Evergreen 3.9 upgrade page is now live at https://bc.libraries.coop/evergreen-3-9/
-Bookmark this page and share it with other staff. We will update this page as the upgrade approaches, so make sure you check back often.
-If you haven’t already, make sure you take a look at the preview of your new public catalogue.  Any issues with your logo, colours, or text colours must be submitted to sitka@bc.libraries.coop by Friday, July 15th.  Change requests submitted after the deadline will be addressed in September.
-Want to see what else is coming in Evergreen 3.9?  There’s still time to register for the new feature webinar happening in July.  Register now for What’s New in Evergreen 3.9 – https://bc.libraries.coop/support/continuing-training/
-The Evergreen servers will be offline for required hardware maintenance on July 10th during our Scheduled Systems Maintenance window.  We expect Evergreen and some related services to be unavailable starting at 9:00pm for approximately 2 hours.
-  * The Evergreen staff client and public catalogue will be unavailable during this maintenance.
-  * The Bibliocommons catalogue will be available but patrons will be unable to login into their account and availability information may be out of date.
-  * Authentication of 3rd party products, such as Overdrive, is expected to work as normal.
-//Updated June 7, 2022//
-**BC Libraries Cooperative Support Announcement - Evergreen 3.9 New Public Catalogue Preview**
-Sitka’s Evergreen will be upgraded to version 3.9 in August and this upgrade includes a new public catalogue. We’re asking all Sitka libraries to take a look at the new public catalogue now!
-With over a hundred Sitka libraries we need your help to ensure that your catalogue is ready for the upgrade.  Specifically we need you to make sure your logo and colours appear as expected and that text is readable.
-You can access your catalogue by going to: https://bc.libraries.coop/evergreen-3-9/new-public-catalogue-preview/
-It is important that you test searching, logging into My Account, and using the catalogue on mobile devices to see how your logo looks on smaller screens. You can use your normal patron account to login to My Account.
-A public catalogue testing checklist can be found here: New Public Catalogue Testing Checklist - https://bc.libraries.coop/evergreen-3-9/new-public-catalogue-testing-checklist/
-Please send any issues with your logo, colours, or text colours to sitka@bc.libraries.coop with the subject “New Catalogue Changes” by Friday, July 15th.  Change requests submitted after the deadline will be addressed in September.
-Testing is still ongoing so functionality in the public catalogue may change before August 15th.  Please only submit tickets related to your catalogue’s display as specified in the testing checklist.
-//Updated May 30, 2022//
-**BC Libraries Cooperative Support Advisory - Training Resource Highlights: Continuing Training**
-Join us on July 19th or 21st as we explore the new features and updates that will be coming with Evergreen 3.9.  This session will cover the major changes you'll see after we upgrade in August as well as highlighting some exciting smaller changes.
-Register now for What’s New in Evergreen 3.9 - https://bc.libraries.coop/support/continuing-training/
-Registration closes at the end of the day Friday, July 8th.
-Not able to make the webinar?  Stay tuned for the new features video coming in July 2022.
-//Updated May 24, 2022//
-**BC Libraries Cooperative Support Advisory - Training Resource Highlights: Interlibrary Connect**
-There are three Interlibrary Connect zones within Sitka.  It’s important for libraries sending interlibrary loans through Evergreen to know how ILC works and what policies apply to your zone.  Detailed information is available in Sitka’s Evergreen Policy & Best Practices Manual.
-Key highlights:
-  * ILC holds should always be placed as title level holds unless multiple copies are needed for bookclub. (https://bc.libraries.coop/ufaqs/how-do-i-request-extra-copies-of-a-book-via-interlibrary-connect-for-a-book-club/)
-  * The check out library’s circulation policies are used and the check out library collects any overdue fines.
-  * Notifications are generated and sent out by the check out library.
-  * Staff should always follow the on-screen prompts for hold and transit slips to ensure proper workflow is followed and correct statistics are collected.
-  * Staff should NEVER cancel a transit unless you are the lending library and will not send the item after all.
-  * Staff should NEVER cancel an ILC hold for another library’s patron.
-BC ILC (http://docs.libraries.coop/policy/_bc_inter_library_connect_policies.html)
-  * Holds can be patron or staff initiated.
-  * If the library owns the item the library’s copy will always be used to fill title holds.
-  * Illume should only be used for ILLs from BC libraries not participating in the BC ILC zone.
-Spruce ILC (http://docs.libraries.coop/policy/_spruce_inter_library_connect.html)
-  * Holds are staff initiated only.
-  * If the library owns the item the library’s copy will always be used to fill title holds.
-  * Spruce policy for ILC holds is 1 loan with 1 renewal.
-  * fILL should only be used for ILLs from Manitoba libraries that are not part of Spruce.
-Sea to Sky ILC
-  * Holds are staff initiated only.
-  * Evergreen will use the next available item to fill the hold, regardless of whether the library owns a copy.
-  * Illume should be used for ILLs from libraries not in the Sea to Sky ILC zone.
-More information on interlibrary loans in Sitka’s Evergreen can be found in here: http://docs.libraries.coop/policy/_inter_library_loan.html
-//Updated May 16, 2022//
-**BC Libraries Cooperative Support Advisory - Blocked Login of Expired Staff Accounts**
-Expired staff accounts are no longer able to log in to Sitka’s Evergreen staff client.  If you haven’t already done so, please renew any active staff accounts that are due to expire soon.   http://docs.libraries.coop/sitka/_updating_patron_accounts.html#_renewing_a_library_card
-Only Co-op Support staff can update Local System Administrator accounts. Email us at sitka@bc.libraries.coop if you have any Local System Administrator accounts that need to be renewed.
-Do you have staff accounts for people that no longer work at your library?  Don’t forget, when someone leaves your library their staff access should be disabled in a timely manner.  The steps libraries should take to close staff accounts can be found here: http://docs.libraries.coop/sitka/_closing_library_staff_accounts.html
-Watch our 2 minute video on closing staff accounts here: https://www.youtube.com/watch?v=d-EbdpforW8
-//Updated May 16, 2022//
-**BC Libraries Cooperative Support Advisory - Authentication via SIP2 Restored**
-Evergreen authentication via SIP2 is now working again.  Libraries with self check machines may need to restart them.
-We apologize for any inconvenience this caused.
-//Updated May 16, 2022//
-**BC Libraries Cooperative Support Advisory - Authentication via SIP2 Unavailable**
-Evergreen authentication via SIP2 is currently unavailable as we work to resolve an issue with Sitka’s SIP2 server.  This affects all 3rd party resources that use SIP2 for authentication, including Overdrive, PC Reservations, and self check machines.
-rd party resources that authenticate via PatronAPI or barcode pattern matching are unaffected.
-We apologize for any inconvenience to library patrons and are working to restore SIP2 authentication as quickly as possible.
-//Updated May 9, 2022//
-**BC Libraries Cooperative Support Advisory - Training Resource Highlights: Library Staff Accounts**
-Do you have staff accounts for people that no longer work at your library?  Don’t forget, when someone leaves your library their staff access should be disabled in a timely manner.  The steps libraries should take to close staff accounts can be found here: http://docs.libraries.coop/sitka/_closing_library_staff_accounts.html
-Watch our 2 minute video on closing staff accounts here: https://www.youtube.com/watch?v=d-EbdpforW8
-Reminder – As of May 16th 2022 expired staff accounts will no longer be able to log in to Sitka’s Evergreen staff client.  If you haven’t already done so, please renew any active staff accounts that are due to expire soon.   http://docs.libraries.coop/sitka/_updating_patron_accounts.html#_renewing_a_library_card
-Only Co-op Support staff can update Local System Administrator accounts. Email us at sitka@bc.libraries.coop if you have any Local System Administrator accounts that need to be renewed.
-//Updated April 25, 2022//
-**BC Libraries Cooperative Support Advisory - Block Login of Expired Staff Accounts**
-As of May 16th 2022 expired staff accounts will no longer be able to log in to Sitka’s Evergreen staff client.
-You can review the expiry dates of all your library’s staff accounts in Patron Search. Make sure you have Privilege Expiration Date selected as a display field. http://docs.libraries.coop/sitka/_searching_for_library_staff_accounts.html
-Please renew any active staff accounts that are due to expire soon.
-http://docs.libraries.coop/sitka/_updating_patron_accounts.html#_renewing_a_library_card
-Only Co-op Support staff can update Local System Administrator accounts. Email us at sitka@bc.libraries.coop if you have any Local System Administrator accounts that need to be renewed.
-Please contact us at sitka@bc.libraries.coop if you have any further questions.
-//Updated April 20, 2022//
-**BC Libraries Cooperative Support Advisory - Training Resource Highlights: Automated Patron Notifications**
-Do your patrons sometimes forget to come pick up their holds?  Maybe they just need another reminder.
-A new customizable, Hold Expires from Hold Shelf Soon notification is now available. Contact Co-op Support to have this new notification set up for your library.
-More information about hold related notifications can be found here: http://docs.libraries.coop/sitka/_hold_notifications.html
-Hold notifications aren’t the only type of notification available.  Evergreen can also automatically send courtesy, overdue, and patron account notifications.  Did you know that Evergreen can automatically set overdue items to lost and then email your patron?  Check out our updated documentation on everything related to patron notifications: http://docs.libraries.coop/sitka/admin-notice.html
-//Updated March 28, 2022//
-**BC Libraries Cooperative Support Development Advisory - Sitka's Evergreen Upgrade**
-BC Libraries Co-op Support is pleased to announce that we will upgrade Sitka's Evergreen in August 2022. We expect the Evergreen server will be unavailable, from 9:00 PM PDT Saturday August 13 to 5:00 AM PDT Monday August 15, 2022.
-Patrons will still be able to access electronic resources while Evergreen is being upgraded.  The web staff client and public catalogue will be unavailable, but authentication of 3rd party services will continue, and your patrons’ access to digital resources will not be affected by the upgrade.
-The secure staff web client login URL will remain the same at https://catalogue.libraries.coop/eg/staff/login
-Staff will be unable to login during the posted upgrade hours.
-As in past upgrades, Co-op Support will release timely bulletins about new features and changes, and what library staff and patrons need to know.
-Please contact us at sitka@bc.libraries.coop if you have any further questions.
-//Updated March 14, 2022//
-**BC Libraries Cooperative Support Advisory - Training Resource Highlights: Patrons**
-To help you better manage and maintain your patron accounts we’ve updated our patron documentation.
-http://docs.libraries.coop/sitka/_patron_accounts.html
-Wondering what’s the purpose of a particular field?  Check out our new section on Patron Account Fields: http://docs.libraries.coop/sitka/_patron_account_fields.html
-Did you know you can customize which fields display and are required in the patron account?  Learn how here: http://docs.libraries.coop/sitka/_patron_account_fields.html#_customizing_the_display_fields
-Don’t forget staff accounts are patron accounts too! Check out this section on managing library staff accounts: http://docs.libraries.coop/sitka/_library_staff_accounts.html
-**Welcome Site for New Directors**
-Co-op Support has created a new resource to provide guidance for new administrators at existing BC Libraries Cooperative libraries.  While it currently focuses on Sitka over time we’ll be adding content for other Co-op Services.
-Check out the new welcome site here: https://help.libraries.coop/welcome/
-To make sure this site is as useful as possible we’re asking for your help, especially if you’re an administrator who started working at your library after they were already on Sitka’s Evergreen.  Let us know if we’ve missed information that you wish you’d known when you started or if there are sections you think are unclear for someone new to Sitka’s Evergreen.  Feedback can be submitted to sitka@bc.libraries.coop with the subject “welcome site”.
-//Updated March 9, 2022//
-**BC Libraries Cooperative Support Service Advisory - Cannot place Call Number / Item Holds in Chrome**
-Chrome’s latest version (99.0.4844.51) has a bug which makes it impossible to place Call Number / Item holds in the Evergreen staff client. If you are using the latest version of Chrome when you try to click either hold option in the Item Table a tooltip appears and blocks the links.
-It appears that this issue will be resolved when Chrome releases version 100 at the end of the month.
-In the short term we recommend using Firefox to place these holds.  While the Co-op specifically supports the use of the staff client in Chrome other libraries in the wider Evergreen community use Firefox so most, if not all, functions and features should work as expected.
-We'll be monitoring the investigation into this issue in the wider Evergreen community.
-//Updated February 7, 2022//
-**Libraries Cooperative Support Advisory - Training Resource Highlights: Continuing Training**
-Last chance to register for the first continuing training session of 2022!  Join us on February 22nd or 24th to learn some simple strategies for keeping patron records up to date and accurate for statistics.
-Register now for Cultivating and Pruning Your Patron Records: Patron Maintenance in Evergreen - https://bc.libraries.coop/support/continuing-training/
-Registration closes at the end of the day Friday, February 11th.
-Not able to make the webinar?  Stay tuned for new and updated patron account related resources coming soon.
-//Updated January 7, 2022//
-**BC Libraries Cooperative Support Advisory - Training Resource Highlights**
-As we start the new year Co-op Support would like to remind everyone of the resources available to all Sitka libraries.
-You can access all of our resources and submit support tickets from the Sitka Support page: https://bc.libraries.coop/support/sitka/
-Looking to get new staff started? Check out our getting started guides: https://help.libraries.coop/getting-started/
-Ready to try things out?  Sign into the training server for a safe place to practice:
-https://bc.libraries.coop/support/sitka/training-server/
-Think someone may have asked your question before?  Check out our FAQs: https://bc.libraries.coop/sitka-faqs/
-Run into a bug in Evergreen? Check if it’s already known: https://bc.libraries.coop/support/sitka/evergreen-bugs-projects/
-Want to see Evergreen in action?  Check out our videos: https://bc.libraries.coop/support/sitka/videos/
-Looking for more in-depth information?  Check out our manuals:
-Sitka’s Evergreen Documentation - http://docs.libraries.coop/sitka/
-Sitka’s Evergreen Policy & Best Practices Manual - http://docs.libraries.coop/policy/
-Sitka’s Evergreen Acquisitions Documentation - http://docs.libraries.coop/acquisitions/
-Exciting things coming in 2022!
-Sitka Business Function Group meeting - January 25th at 11:00am PT
-Cultivating and Pruning Your Patron Records : Patron Maintenance in Evergreen - February 22nd and 24th
-    Register now - https://bc.libraries.coop/support/continuing-training/

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