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public:nnels:mp3todaisy:public:nnels:mp3todaisy:profile-settings:reset-failed-batch [2023/07/10 18:13]
rachel.osolen created 		public:nnels:mp3todaisy:public:nnels:mp3todaisy:profile-settings:reset-failed-batch [2024/05/09 05:04] (current)
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 This section only appears if there are items that have been added to a batch. This section only appears if there are items that have been added to a batch.
- 
-<note>If you where unable to cancel the title, then you will need to select the Report Stuck Job.</note> 
  
 If Batch Mode gets stuck, and you can successfully select the ''Cancel'' button and go the the ''Welcome Page'', you will need to restart the failed batch to remove the title that caused the error. If Batch Mode gets stuck, and you can successfully select the ''Cancel'' button and go the the ''Welcome Page'', you will need to restart the failed batch to remove the title that caused the error.
  
-In this section, there is a checkbox labeled: ''Report Issue to Developer''. This is checked by default and will send a report to the Developer and Production Coordinator so the issue can be checked as to what caused the job to fail. +To Restart a Failed Batch: 
- +  * Enter the error message (if applicable) and any additional details into the ''Details'' text box.
-To Reset a Failed Batch: +
-  * Ensure the checkbox for ''Report Issue to Developer'' is selected +
-  * Enter the error message and any additional details into the ''Details'' text box.+
   * Select the ''Restart Batch'' button   * Select the ''Restart Batch'' button
   * The job will be removed from your list and the batch will restart   * The job will be removed from your list and the batch will restart
 +  * A report will be sent to the Developer and Production Coordinator
 +
 +<note>If you were unable to cancel the title, then you will need to select the ''Report Stuck Job'' link below the ''Cancel'' button on the Batch Mode page. Go to [[public:nnels:mp3todaisy:batch-mode|Batch Mode]] and review the instructions for ''If Cancel Button Does Not Work''.</note>
 +
 +The following video is a tutorial on ''How to Restart a Failed Batch'':
  
-<note>If the Report Issue to Developer checkbox is unchecked, the batch is restarted but no error report is sent.</note>+{{:public:nnels:mp3todaisy:restart_failed_batch_cop_120723.mp4|How to Restart a Failed Batch}}.
  
 +[[public:nnels:mp3todaisy:profile-settings|Navigate Back to Change Account Settings Page]]
  
 +[[public:nnels:mp3todaisy:batch-mode|Navigate Back to Batch Mode Page]]
  
public/nnels/mp3todaisy/public/nnels/mp3todaisy/profile-settings/reset-failed-batch.1689012814.txt.gz · Last modified: 2023/07/10 18:13 by rachel.osolen

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