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--- public:nnels:mp3todaisy:public:nnels:mp3todaisy:profile-settings:reset-failed-batch [2023/07/10 20:14]
rachel.osolen
+++ public:nnels:mp3todaisy:public:nnels:mp3todaisy:profile-settings:reset-failed-batch [2024/05/09 05:04] (current)
@@ Line 5: / Line 5: @@
 If Batch Mode gets stuck, and you can successfully select the ''Cancel'' button and go the the ''Welcome Page'', you will need to restart the failed batch to remove the title that caused the error.
-To Reset a Failed Batch:
+To Restart a Failed Batch:
   * Enter the error message (if applicable) and any additional details into the ''Details'' text box.
   * Select the ''Restart Batch'' button
@@ Line 11: / Line 11: @@
   * A report will be sent to the Developer and Production Coordinator
-<note>If you where unable to cancel the title, then you will need to select the ''Report Stuck Job'' link below the ''Cancel'' button on the Batch Mode page. Go to [[public:nnels:mp3todaisy:batch-mode|Batch Mode]] and review the instructions for ''If Cancel Button Does Not Work''.</note>
+<note>If you were unable to cancel the title, then you will need to select the ''Report Stuck Job'' link below the ''Cancel'' button on the Batch Mode page. Go to [[public:nnels:mp3todaisy:batch-mode|Batch Mode]] and review the instructions for ''If Cancel Button Does Not Work''.</note>
+The following video is a tutorial on ''How to Restart a Failed Batch'':
+{{:public:nnels:mp3todaisy:restart_failed_batch_cop_120723.mp4|How to Restart a Failed Batch}}.
 [[public:nnels:mp3todaisy:profile-settings|Navigate Back to Change Account Settings Page]]

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