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--- public:coop-mail:password-reset [2018/09/20 18:46]
scott.leslie
+++ public:coop-mail:password-reset [2024/05/09 05:04]
@@ Line 1: / Line 1: @@
-====== Resetting Your Password ======
-Withe email provided by the Co-op, passwords must be reset via the webmail interface at webmail.libraries.coop
-===== Setting Up Alternate Email to Reset/Recover Password =====
-Once you have a co-op email account, you should configure it with an alternate account that can be used to recover/reset your password. To do this, once logged in at webmail.libraries.coop, under the Settings Wheel - Preferences select "Global Preferences"
-{{ :public:coop-mail:screenshot_2018-09-20_11.35.00.png?direct&600 |}}
-Once on the Global Preferences page, select "Account Password"
-{{ :public:coop-mail:screenshot_2018-09-20_11.35.10.png?direct&600 |}}
-and then on the resulting page, enter a secret question and answer and an alternate email address to use to recover this account (e.g. a home email account or something other than THIS account.)
-{{ :public:coop-mail:screenshot_2018-09-20_11.35.38.png?direct&600 |}}
-===== Resetting Password if you still know it and can log in =====
-===== What to do if you don't have an alternate account set up and have lost your account/worry it has been compromised? =====
-In the case you have not set up an alternate account to recover/reset password, and cannot log into your account to reset it, please email sysop@bc.libraries.coop or call the support desk at 1-888-848-9250 IMMEDAITELY and we can reset it for you.

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