Due to a misconfiguration of the DNS settings on our email notifications server some email notifications generated from Evergreen did not go through to patrons. The configuration has been fixed and we expect all notifications should be working as expected by end of day today.

Email notifications sent between Thursday June 9th and end of day today to users with @mymts.net and @shaw.ca email addresses are known to be affected. There may be other email domains affected as well.

We recommend checking items on your holds shelf and contacting patrons with @mymts.net and @shaw.ca emails as they will not have gotten the hold ready for pick up notification.

We apologize for any inconvenience this has caused and have taken steps to ensure it doesn't happen in the future.

Updated July 6, 2026

Co-op Support is pleased to announce two upcoming continuing training webinars.

On August 25th and 27th we'll be looking at cataloguing in our shared bibliographic database with the session "The More We Catalogue Together the Happier We’ll Be". This session will also include the first look at cataloguing related new features coming in October with Evergreen 3.17.

On September 8th and 10th we'll be diving into the new features and bug fixes coming in our October upgrade with "What's New in Evergreen 3.17'. Join us to learn what's changing in Evergreen and for our yearly reminder of what to expect during the upgrade.

Register now: https://bc.libraries.coop/support/continuing-training/

The Thursday session of each webinar will be recorded and posted publicly to our YouTube channel.

Missed June's joint webinar with Licensing and LibPress? Watch the recording of "Better Together: Subscribing, Marketing, and Authenticating 3rd Party Services" available on our YouTube channel now: https://youtu.be/diqxg8wuMZE

Updated July 2, 2026

The Evergreen community is seeking feedback on the updated design of the patron summary in the new angular circulation module. The new angular circulation module will eventually replace the existing circulation module and bring a uniform look and more consistent functionality across the Evergreen staff client.

Co-op Support is asking staff who use the circulation module to take a look at the new patron summary on the Sitka training server and provide feedback to help ensure that the final design will be usable for staff that regularly interact with the patron account interface.

To test the new patron summary:

1. Go to training1.catalogue.libraries.coop/eg/staff
2. Register a workstation to Maple Public Library (MPL). Credentials can be found here - https://bc.libraries.coop/docs/sitka-training-server-access/ (You must be logged into bc.libraries.coop to view this page.)
3. Once logged into MPL on the training server, go to Circulation (Experimental) → Search for Patrons and find a patron
4. Look at the patron summary and design of the patron account. Try out some circulation workflows. Exercises and test barcodes for the training server can be found here - https://bc.libraries.coop/support/sitka/training-server/
5. Create a ticket with the subject Patron Summary and send us your feedback before July 31st. We'll summarize the feedback we get and report back to the Evergreen community.

Interested in the feedback from other consortia? The Evergreen community bug about the patron summary can be found here - https://bugs.launchpad.net/evergreen/+bug/2147218

The experimental circulation module is not enabled on the live server and will not be included in our October upgrade. There is still significant work to be done and bugs to be resolved before it'll be ready.

Thank you in advance to everyone able to spend some time helping to shape the future of Evergreen.

Updated June 29, 2026

The primary database server for Sitka's Evergreen has been successfully upgraded to Postgres 17.

There are no changes to any Evergreen functionality.

Please contact us at sitka@bc.libraries.coop if you have any further questions.

Co-op Support is pleased to announce that libraries now have the ability to change how long items have the status of Reshelving before being automatically updated to Available.

Previously Evergreen checked Reshelving items once a night and updated items that had been Reshelving for 24 hours or longer. Evergreen now checks Reshelving items hourly and updates items that have been Reshelving for longer than the interval specified in the library setting "Change reshelving status interval".

The Sitka default for the library setting "Change reshelving status interval" is 1 day (or 24 hours). Libraries that continue to use this default should see no change in behaviour.

Libraries wishing to shorten the time their items stay in reshelving can have a local system administrator update this setting with their desired value. The shortest interval available is 59 minutes as Evergreen checks the items on an hourly basis.

More information about library settings and how to edit them can be found here: https://docs.libraries.coop/sitka/_library_settings_editor.html

Updated June 11, 2026

Last chance to register for Better Together: Subscribing, Marketing, and Authenticating 3rd Party Services. This joint continuing training webinar between Sitka, LibPress, and Licensing takes place June 25th. Registration closes Wednesday, June 17th.

Register now https://bc.libraries.coop/support/continuing-training/

This session will be recorded and posted publicly to our Youtube channel.

Updated June 9, 2026

As part of our continuous efforts to provide secure services to our members, the BC Libraries Cooperative has engaged a cybersecurity penetration tester to assess the Co-op’s servers, networks and services. This testing will include Sitka's Evergreen, LibPress, NNELS, and bc.libraries.coop and will take place between June 16th and 18th.

While the majority of these tests should not affect normal services for members or your users please contact Support if you encounter any unexpected issues over the course of the testing.

On Wednesday June 17th the cybersecurity consultant will run some tests that may cause performance degradations to services. This part of the testing will only happen during our regularly scheduled maintenance window which is from 9:00pm PT to 12:00am PT.

During the maintenance window the Evergreen web staff client and public catalogue, LibPress websites, NNELS.ca, and bc.libraries.coop may be unavailable for periods.

Authentication of 3rd party services for Sitka libraries will continue during the maintenance window and your patrons’ access to digital resources should not be affected by this testing. The Bibliocommons catalogue will be available but patrons may be unable to login into their account and availability information may be out of date.

The Co-op is looking forward to the results of this cybersecurity penetration testing to help steer additional efforts to harden and defend our systems. If you have any questions please send them to the Director, Systems at Scott.leslie@bc.libraries.coop

Updated June 5, 2026

In preparation for the October Evergreen upgrade and to keep our systems up to date, we will be upgrading our database servers to a new version of postgres during the scheduled systems maintenance window on Sunday, June 28th

The Evergreen server will be unavailable for about three hours starting after 9:00 PM PDT on Sunday June 28th.

The web staff client and public catalogue will be unavailable, but authentication of 3rd party services will continue, and your patrons’ access to digital resources will not be affected by the migration. The Bibliocommons catalogue will be available but patrons may be unable to login into their account and availability information may be out of date.

Please note that this is a database upgrade and not an Evergreen upgrade. There will be no changes to any Evergreen functionality.

Please contact us at sitka@bc.libraries.coop if you have any further questions.

Updated May 22, 2026

Join us on June 25th for the continuing training webinar Better Together: Subscribing, Marketing, and Authenticating 3rd Party Services

Attend our virtual webinar to learn more about the services the BC Libraries Cooperative provides for libraries and how they can work together! In this webinar we’ll discuss three Co-op services – Licensing, LibPress, and Sitka. Find out what’s new with these services and how they can work together for you.

This webinar is intended for any library using LibPress, Sitka’s Evergreen and/or licensing products through the BC Libraries Cooperative.

Register now https://bc.libraries.coop/support/continuing-training/

This session will be recorded and posted publicly to our Youtube channel.

Updated May 7, 2026

As part of our continuous efforts to provide secure services to our members, the BC Libraries Cooperative has engaged a cybersecurity penetration tester to assess the Co-op’s servers, networks and services. This testing will include Sitka's Evergreen, LibPress, NNELS, and bc.libraries.coop and will take place between June 16th and 18th.

While the majority of these tests should not affect normal services for members or your users please contact Support if you encounter any unexpected issues over the course of the testing.

On Wednesday June 17th the cybersecurity consultant will run some tests that may cause performance degradations to services. This part of the testing will only happen during our regularly scheduled maintenance window which is from 9:00pm PT to 12:00am PT.

During the maintenance window the Evergreen web staff client and public catalogue, LibPress websites, NNELS.ca, and bc.libraries.coop may be unavailable for periods.

Authentication of 3rd party services for Sitka libraries will continue during the maintenance window and your patrons’ access to digital resources should not be affected by this testing. The Bibliocommons catalogue will be available but patrons may be unable to login into their account and availability information may be out of date.

The Co-op is looking forward to the results of this cybersecurity penetration testing to help steer additional efforts to harden and defend our systems. If you have any questions please send them to the Director, Systems at Scott.leslie@bc.libraries.coop

Updated May 4, 2026

A number of records were mistakenly updated by a library which has resulted in records where the bibliographic information no longer matches the physical item attached to it.

Co-op Support is aware of this issue and is working to fix these records. We expect that this work will be completed by the end of the week. Please submit a ticket to Co-op Support if you encounter a record that does not match your attached holding.

Updated April 20, 2026

Don’t forget Co-op Support will be closed tomorrow, April 21st & Wednesday April 22nd while staff participate in an important Co-op wide staff meeting. Regular support will resume Thursday, April 23rd 2026.

Emergency Support will be available during these closures at 1-888-848-9250 option 9. Please call emergency support if Evergreen is down, your LibPress website is down, or patrons are unable to authenticate 3rd party services.

All other queries should be submitted to Co-op Support and will be followed up as soon as possible after the closure. Tickets can be submitted by filling out the form on the Support page here https://bc.libraries.coop/support/.

Updated April 16, 2026

Co-op Support will be closed on Tuesday April 21st & Wednesday April 22nd while staff participate in an important Co-op wide staff meeting. Regular support will resume Thursday, April 23rd 2026.

Emergency Support will be available during these closures at 1-888-848-9250 option 9. Please call emergency support if Evergreen is down, your LibPress website is down, or patrons are unable to authenticate 3rd party services.

All other queries should be submitted to Co-op Support and will be followed up as soon as possible after the closure. Tickets can be submitted by filling out the form on the Support page here https://bc.libraries.coop/support/.

On Monday, April 27th Co-op Support will be updating the library setting "Patron Registration: Cloned patrons get address copy" to have a default value of TRUE.

This means that by default any patrons created by clicking Save & Clone will be given a copy of the original patron's address instead of the addresses being linked.

Libraries that want patron addresses to continue to be linked need to check the library setting "Patron Registration: Cloned patrons get address copy" and ensure it is set to be FALSE.

A local system administrator at your library can update the value for this setting.

Questions? Submit a ticket to Co-op Support

Updated March 30, 2026

On Monday, April 27th Co-op Support will be updating the library setting "Patron Registration: Cloned patrons get address copy" to have a default value of TRUE.

What Does This Mean?

This means that by default any patrons created by clicking Save & Clone will be given a copy of the original patron's address instead of the addresses being linked.

This is a change from the previous default behaviour where the addresses were linked.

Why Are We Making This Change?

Linked addresses can cause issues when staff are trying to remove or update addresses on a patron's account. There are also issues when the patron account that owns the address is deleted.

Currently libraries have to opt out of using linked addresses and many do not know this is an option. This change to the default will make linked addresses a feature that libraries opt into using.

What Do You Need to Do?

Libraries should check the library setting "Patron Registration: Cloned patrons get address copy" and ensure it is set as desired.

• If you want to continue using linked addresses the value needs to be FALSE.
• If you do not want to use linked addresses the value needs to be TRUE.

A local system administrator at your library can update the value for this setting.

Questions? Submit a ticket to Co-op Support

Updated March 23, 2026

Mark your calendars! BC Libraries Cooperative Support is pleased to announced that Sitka's annual upgrade of Evergreen will take place from October 3rd to 4th.

Stay tuned for more information on the expected downtime, new features and fixes, and upgrade webinar dates and registration.

Updated March 5, 2026

Over the last several months Co-op Support has noticed an increase in tickets being submitted with crucial information missing. To help us help you faster please follow these best practices when reporting issues you encounter in Sitka's Evergreen:

• Report issues as they occur
• Report one issue per ticket
• Include specifics about what you were doing when the issue occurred, including steps to reproduce if possible
• Include any relevant patron and item barcodes, ISBNs, record IDs, staff usernames/barcodes, etc.
• Include any relevant screenshots as .jpg or .png
• If reporting issues with report templates please follow the instructions here: https://docs.libraries.coop/sitka/_troubleshooting_report_templates.html

Full guidelines for submitting support requests and a video can be found here: https://bc.libraries.coop/support/guidelines-for-support-requests/

Looking to change your circulation policies, update a patron notification template, or adjust your custom permission tree? Co-op Support can help but there is specific information needed for the different types of changes:

• Circulation Policies - https://docs.libraries.coop/sitka/_circulation_policies.html#_changing_your_circulation_policies
• Hold Policies - https://docs.libraries.coop/sitka/_hold_policies.html#_changing_your_hold_policies
• Notifications / Action Triggers - https://docs.libraries.coop/sitka/_notifications_action_triggers.html#_changing_your_notifications_action_triggers
• Custom Permission Trees - https://docs.libraries.coop/sitka/_permission_tree_display_entries.html#_changing_your_permission_tree
• Library Staff Accounts for Local System Administrators - https://docs.libraries.coop/sitka/_library_staff_accounts.html#_creating_library_staff_accounts

Want to learn more about these administrative interfaces? The recording of last week's webinar "Handling Great Power: The Great Responsibilities of Local System Administrators" is now available on our YouTube channel: https://youtu.be/3fB1vn8siXY

Don't have time to watch the recording? You can find an overview of the administrative functions in Evergreen here: https://help.libraries.coop/welcome/home/sitka/administration/

Updated February 11, 2026

As part of the Sitka Team's ongoing work to resolve the log out issue a fix was applied a couple weeks ago. We are hopeful that this fix has reduced the frequency with which library staff are unexpectedly logged out of the Evergreen staff client.

While we have seen a decrease in reports of library staff being logged out we want to make sure this is because the fix is making a difference.

If staff at your library are continuing to be unexpectedly logged out of the Evergreen staff client please report this to Co-op Support by emailing sitka@bc.libraries.coop or filling in the Support form at https://bc.libraries.coop/support/sitka/. Please let us know the date and time the logout occurred as well as what interface staff where using at the time of the log out. You can collect this information for a few days and send it into Support as a single ticket if that is easier then reporting it as it happens.

If staff at your library are seeing a significant decrease in the number of times they've been unexpectedly logged out we want to hear from you too.

We thank you in advance for any reports sent into Co-op Support on this matter. The information we gather will help us determine the next steps as we continue to work on this issue.

Updated February 5, 2026

Co-op Support is happy to announce that we've successfully completed the transition to Syndetics for cover art images.

Custom cover art uploaded through Evergreen can continue to be used for cover art for non-bibliographic items such as Library of Things collections. Please do NOT upload cover art for bibliographic items.

If you encounter bibliographic records missing cover art please check and make sure the record has the relevant ISBN (020 field), ISSN (022 fields), or UPC/EAN (024 fields) in the MARC record. If the relevant identifier is missing, you can add it, save the record, and check to see if the cover art displays.

If the relevant identifiers are correct and cover art is missing or incorrect you can report this to Syndetics. Send an email to syndetics.corrections@proquest.com and make sure to include the title and relevant ISBN/UPC/ISSN/EAN. Please add this email address to your records so you have it when needed.

BC Libraries Cooperative Support Advisory – Reporter Security Improvements

BC Libraries Cooperative Support is pleased to announce we have implemented the second part of the reporter security improvements to protect patrons' Personally Identifiable Information (PII) with respect to reportable data. This is a follow up to the first part which was implemented in April 2025 and restricted report output access based on report output folder ownership and folder sharing configuration.

What is Personally Identifiable Information (PII)?

Personal information is defined by FIPPA as information about an identifiable person. Examples include, but are not limited to: name, age, address, phone number, and email address.

What does this mean for library staff running reports?

Patron PII will only display in report output if the staff member requesting the report has the appropriately scoped permissions to see the patron's information based on that staff's set of working locations and permission depth, or the patron has opted-in to be visible at such a location.

Library staff will not likely notice any changes to their report output unless they've been running reports that include information on patrons outside of their library who are not opted in.

What does it look like if your report contains PII for patrons outside of your library?

If your report output contains patron PII for patrons outside of your library, the PII will be redacted and display as a blank field.

All fields in the following database tables will be redacted as report output columns by default:

• User
• User Address
• User Activity
• User Settings
• User Stat Cat Entries

Updated January 21, 2026

Calling all library directors and administrators. Join us in February for the continuing training webinar Handling Great Power: The Great Responsibilities of Local System Administrators.

As a local system administrator you have the power to customize certain parts of Evergreen to make it even better for your library but to do so you need to know what’s possible. This session will look at library settings, the intricate web Evergreen spins to determine due dates, managing library staff accounts, and more. Join us to learn how to fully utilize your powers without needing radioactive blood.

Register now https://bc.libraries.coop/support/continuing-training/

The Thursday session will be recorded and posted publicly to our YouTube channel.

Updated January 12, 2026

BC Public Libraries

The 2025 Sitka Statistics Reports for the Public Libraries Branch annual survey are now ready for all Sitka public libraries in BC. Find and download your spreadsheet here: https://bc.libraries.coop/support/sitka/llb-reports/

Website statistics are included for LibPress libraries.

Additional information on the work can be found here: http://docs.libraries.coop/policy/_annual_reports_for_public_libraries_branch_bc.html

The preparation of these reports is funded by the BC Public Libraries Branch.

Manitoba Public Libraries

Active Patron Statistics for Spruce Public Libraries can be found here: https://bc.libraries.coop/spruce-reports/

Instructions for gathering the other statistics for the Manitoba Public Library Services Branch’s annual survey can be found here: http://docs.libraries.coop/policy/_annual_reports_for_manitoba_public_library_services_branch_plsb.html

Website statistics for LibPress libraries can be found here: https://help.libraries.coop/libpress/1-the-basics/1-3-matomo-statistics/current-libpress-statistics/

All Other Libraries

Co-op Support recommends setting up recurring monthly reports for statistics that you need to report on annually. Report templates for circulation statistics, collection size and make up, patron counts, and more can be found in the shared Sitka_templates: http://docs.libraries.coop/sitka/_shared_sitka_templates.html#_what_8217_s_in_sitka_templates

Updated December 18, 2025

Current features that use SMS include hold-ready-for-pickup notifications and a "Send Text" action for call numbers in the Public Catalogue. After this setting is disabled, the SMS options will no longer be offered to the user.

Notifications sent by email are unaffected by this change.

We recommend libraries notify patrons of these upcoming changes so that patrons have time to change their default notification settings

• Add a message to appear after the user logs in to the public catalogue -

https://docs.libraries.coop/sitka/_library_settings_editor.html#_library_settings_opac

• Post signs around the library
• Add a banner message to the Public Catalogue - email sitka@bc.libraries.coop to request this addition

Suggested message "SMS notifications will be disabled on January 2, 2026. If you receive library notifications by text message, please update your default notification settings. "

Libraries can use the Sitka report template called "List of Patrons with default SMS Carrier saved in User Settings" to see patrons with a default SMS carrier.

Note: Holds placed with SMS Notify before the setting is changed will still print the Notify by text line but the SMS message will not be sent. Staff should try to contact these patrons using an alternate method

Updated December 16, 2025

As we approach the end of the year here are some things we recommend looking at:

Closed dates - Make sure all of the statutory holidays for 2026 and any other closures you know about are entered so Evergreen can assign correct due dates. http://docs.libraries.coop/sitka/_closed_dates_editor.html

Library Hours - Take a moment to check that your hours of operation in Evergreen match your current hours. http://docs.libraries.coop/sitka/_organizational_units.html#operation-hour

Hard Due Date – If you’re an academic library using hard due dates make sure you send in your dates for spring 2026 so items checked out in January get the correct due date. https://docs.libraries.coop/sitka/_hard_due_date.html#_changing_your_hard_due_dates

Library Staff Accounts - Review the current staff accounts at your library http://docs.libraries.coop/sitka/_searching_for_library_staff_accounts.html.

Renew any staff accounts that are close to expiring and close accounts for anyone no longer working at your library http://docs.libraries.coop/sitka/_closing_library_staff_accounts.html.

Acquisitions Year End - If you’re a library using the acquisitions module with a January to December fiscal year it’s time to start thinking about year end. Review the check list and clean up any data ahead of running year end in January. http://docs.libraries.coop/acquisitions/_acquisitions_year_end.html

Most Circulated for 2025 – Anyone wanting to report on their most borrowed items for 2025 should clone the report template “Popular Titles at Selected Shelving Locations withing Specified Time Span”. https://docs.libraries.coop/sitka/_collection_promotion.html#_popular_titles_at_selected_shelving_locations_within_specified_time_span

Looking for some professional development before the end of the year? The recording for our latest webinar More Than Just Cloning: Editing Report Templates is now live on our YouTube channel - https://youtu.be/bIchc-nEekg

Don’t forget we have other continuing training webinars recorded and available - https://www.youtube.com/playlist?list=PLdwlgwBNnH4q9cGZ9VXh131RRteFo7ddC

Updated December 12, 2025

Co-op Support has just received notice that Baker & Taylor is shutting down Content Café on Monday, December 15th. We've already secured Syndetics as our new cover art supplier but the switchover was targeted for January.

The Syndetics team has responded with emergency cover image access and are hopeful this set up will be done next week. Once set up is complete for Evergreen we will follow up with Bibliocommons to get the cover art supplier switched on their end as well.

As of Monday cover art supplied by Content Café will no longer display in records in the staff catalogue, Evergreen's public catalogue, Bibliocommons' catalogue, and carousels for LibPress sites.

Custom cover art uploaded through Evergreen will display as normal. This can continue to be used for cover art for non-bibliographic items such as Library of Things collections. Please do NOT upload cover art for bibliographic items. Cover art for these records will be restored once Syndetics is set up with Evergreen.

Updated December 10, 2025

Co-op Support will be closed for the holiday break starting Thursday, December 25th. Regular support will resume Friday, January 2nd 2026.

Our ticketing system and support voicemail will NOT be monitored during this closure. Emergency telephone support is not affected by this seasonal closure. If you are unable to access Evergreen, your LibPress site is down, or authentication of 3rd party services is down please call us at 1-888-848-9250 and select option 9 to leave a voicemail detailing the issue and the on-call tech will follow up with you shortly if there is an outage. All other support inquiries will be followed up when we re-open in January.

Updated November 18, 2025

Notifications sent by text/SMS will be disabled in Sitka's Evergreen on January 2, 2026.

Current features that use SMS include hold-ready-for-pickup notifications and a "Send Text" action for call numbers in the Public Catalogue. After this setting is disabled, the SMS options will no longer be offered to the user.

Notifications sent by email are unaffected by this change.

We recommend libraries notify patrons of these upcoming changes so that patrons have time to change their default notification settings

• Add a message to appear after the user logs in to the public catalogue -https://docs.libraries.coop/sitka/_library_settings_editor.html#_library_settings_opac
• Post signs around the library
• Add a banner message to the Public Catalogue - email sitka@bc.libraries.coop to request this addition

Suggested message "SMS notifications will be disabled on January 2, 2026. If you receive library notifications by text message, please update your default notification settings. "

Libraries can use the Sitka report template called "List of Patrons with default SMS Carrier saved in User Settings" to see patrons with a default SMS carrier.

Note: Holds placed with SMS Notify before the setting is changed will still print the Hold Slip Notify by text line but the SMS message will not be sent. Staff should try to contact these patrons using an alternate method

Updated November 12, 2025

Cataloguing in our shared environment has unique benefits and challenges. Changes made by one person can affect items at over 100 libraries. This is usually a good thing as everyone benefits from records that are enhanced when additional information like notes (5XX) and subject headings (6XX) are added. However, sometimes a change to a record can cause problems across Sitka.

Co-op Support would like to remind everyone of the importance of following cataloguing standards and Sitka's cataloguing policy as we have recently received some tickets identifying records that have been edited contrary to the standards and policies.

Library directors and administrators should ensure that only appropriately trained library staff have access to cataloguing functions and that their level of access matches their cataloguing comfort level.

Information on how to retrieve a list of all library staff accounts at your library can be found here: https://docs.libraries.coop/sitka/_searching_for_library_staff_accounts.html

Information on the staff permissions groups with cataloguing access can be found here: https://docs.libraries.coop/policy/_cataloguing_permissions.html

All staff that perform cataloguing tasks at Sitka libraries are expected to familiarize themselves with the cataloguing policy and commit to uphold it as they work with records in the Sitka catalogue. https://docs.libraries.coop/policy/_cataloguing_policy.html

Updated November 10, 2025

BC Libraries Cooperative Support will be closed Tuesday, November 11th for the Remembrance Day statutory holiday.

Emergency Support is available to libraries open on November 11th at 1-888-848-9250 option 9. Please only call emergency support if Evergreen is down, your LibPress website is down, or patrons are unable to authenticate 3rd party services.

All other queries should be submitted to Co-op Support and will be followed on November 12th. Tickets can be submitted by filling out the form on the Support page here https://bc.libraries.coop/support/.

Updated November 4, 2025

Don’t forget to register for More Than Just Cloning: Editing Report Templates.

Have you got the hang of cloning report templates and want to learn how to do more? This session will look at adding and removing display fields and filters in report templates as well as some tips on how to make your report output more user friendly for staff.

Register now https://bc.libraries.coop/support/continuing-training/

This webinar will assume attendees know how to clone templates, run reports, and are familiar with the existing Sitka templates. To ensure you get the most out of this session we encourage you to review our existing resources and make sure you’re comfortable with the basics of using Evergreen’s reporter. Videos demonstrating the basic reporter functions can be found in our Sitka’s Evergreen Reports Videos playlist – https://www.youtube.com/playlist?list=PLdwlgwBNnH4pg4MFwQK1nU8BDDBazZdav

The Thursday session will be recorded and posted publicly to our YouTube channel.

Updated October 20, 2025

Co-op Support is pleased to announce that under guidance from the Sitka Cataloguing Working Group we are making the next change to the catalogue to update terminology.

On Wednesday, October 22nd, we will update subject headings in the Sitka catalogue currently using the term Indians of North America to instead use the term Indigenous Peoples of North America.

Indigenous Peoples of North America was chosen as it is inclusive, retains the ability for users to search broadly by “North America”, and removes the geographical subdivision challenge (where a subject heading may end up with redundant subdivisions if a $zNorth America was to be added).

The capitalization of Peoples does not affect search results and aligns with a recognition of sovereignty, as articulated in the following quote.

"The term Indigenous Peoples is used to refer to First Nations, Inuit, and Métis peoples in Canada collectively, and also to refer to Indigenous Peoples worldwide collectively. In some contexts, specific language adds useful clarity, as in the Indigenous Peoples in what is now known as Canada or Indigenous Peoples around the world. Indigenous is always an adjective. In Canada, use of the term goes like this: An Indigenous person is an individual who identifies as First Nations, Inuit, or Métis. Indigenous Peoples are the distinct societies of First Nations, Inuit, and Métis peoples in Canada. This term recognizes the cultural integrity and diversity of Indigenous Peoples. An Indigenous People is a single one of the distinct societies of First Nations, Inuit, and Métis peoples in Canada. Inuit, for example, are an Indigenous People. So are Nisga’a, Siksika, and Haudenosaunee Peoples. Indigenous people refers to individuals who identify as First Nations, Inuit, or Métis in a context where their specific identity is not at issue."

Younging, Gregory. Elements of Indigenous Style : A Guide for Writing by and about Indigenous Peoples, edited by Warren Cariou, Brush Education, 2018.

6XX fields updated through this change will have their second indicator set to 7 and a $2SITKALIST added. This indicates that this is a subject heading from our local Sitka list and not an official subject heading from a source like Library of Congress or Canadian Subject Headings.

Before: 650 /0 $aIndians of North America.

After: 650 /7 $aIndigenous Peoples of North America. $2SITKALIST

A spreadsheet tracking Sitka Subject Headings can be found here: https://docs.google.com/spreadsheets/d/1_F57AoyOO6R0klL4NFO3ixRCrlVqamuxPwQxTkGTy9Q/edit?usp=sharing

More information about the Sitka Subject Headings can be found here: https://docs.libraries.coop/policy/_cataloguing_standards.html#_subject_headings

Updated October 17, 2025

Canada Post workers began conducting rotating strikes last week, but mail is being delivered.

On Monday, October 20th, Co-op Support will turn Interlibrary Connect back on for the BC ILC zone.

BC Interlibrary Connect Zone

If your library is not quite ready to process new ILC holds you can simply ignore them on your holds pull list and Evergreen will move them to another library after 24 hours.

Interlibrary loans through Illume are separate from Evergreen. Libraries should contact Illume to resume ILL through Illume. https://illumebc.ca/about-us/contact-us

Spruce Interlibrary Connect Zone

Because Spruce ILC is staff driven, we did not turn Spruce ILC off in Evergreen. Manitoba library staff can simply resume placing ILC holds now.

All OPAC banners referencing the strike will be removed.

Updated October 10, 2025

Earlier this week Baker & Taylor announced plans to shut down their business. https://www.publishersweekly.com/pw/by-topic/industry-news/publisher-news/article/98777-baker-taylor-prepares-plan-to-shut-down.html

Baker & Taylor are the vendor for Content Café which provides all of the cover art and added content for Sitka's Evergreen. Our Baker & Taylor rep does not know if Content Cafe will continue or what this means for its future.

We have started to investigate other options for enhanced content providers and we’ll keep you informed as we learn more.

Updated October 1, 2025

Ready for the next level of reporting? Join us in November for the continuing training webinar More Than Just Cloning: Editing Report Templates.

Have you got the hang of cloning report templates and want to learn how to do more? This session will look at adding and removing display fields and filters in report templates as well as some tips on how to make your report output more user friendly for staff.

Register now https://bc.libraries.coop/support/continuing-training/

This webinar will assume attendees know how to clone templates, run reports, and are familiar with the existing Sitka templates. To ensure you get the most out of this session we encourage you to review our existing resources and make sure you’re comfortable with the basics of using Evergreen’s reporter. Videos demonstrating the basic reporter functions can be found in our Sitka's Evergreen Reports Videos playlist - https://www.youtube.com/playlist?list=PLdwlgwBNnH4pg4MFwQK1nU8BDDBazZdav

The Thursday session will be recorded and posted publicly to our YouTube channel.

BC Libraries Cooperative Support Advisory – Canada Post Service Disruptions and Interlibrary Connect

BC Interlibrary Connect Zone

The Canadian Union of Postal Workers (CUPW) has announced all workers are on strike 'effective immediately.'

The postal strike will affect the delivery of interlibrary loans, so Co-op Support will turn off Interlibrary Connect for the entire BC ILC Zone until postal service resumes. This has been done in consultation with the BC Public Libraries Branch.

Local holds are unaffected. Patrons and staff will still be able to place holds on your items to be picked up at your library. Multi-branch libraries are still able to place local holds for transit between branches.

A banner has been added to all BC ILC Evergreen public catalogues which says “Due to the Canada Post strike, interlibrary loan requests are currently unavailable.”

Patrons and staff will not be able to place ILC holds for the duration of the postal strike. Staff should ignore any existing ILC holds on your pull list until postal service resumes.

We understand that some BC ILC libraries are connected by courier services; unfortunately, it is not possible to leave ILC open for groups within the ILC zone.

Interlibrary loans through Illume are separate from Evergreen and libraries should contact Illume separately. https://illumebc.ca/about-us/contact-us

Spruce Interlibrary Connect Zone

Because Spruce ILC is staff driven, it is not necessary at this time to turn Spruce ILC off in Evergreen. Manitoba library staff should simply not place ILC holds until postal service resumes.

If you would like a banner on your public catalogue please contact Co-op Support.

Updated September 23, 2025

Notifications sent by text/SMS will be disabled in Sitka's Evergreen on January 2, 2026.

Many of the mobile carriers have announced plans to shut down their email to SMS gateways at the end of the year. Evergreen uses the email to SMS gateway when sending text messages.

We continue to investigate alternative options for sending SMS messages with the hope that this feature can be reimplemented in the future.

Notifications sent by email are unaffected by this change.

Updated September 18, 2025

Co-op Support is pleased to announce that the My Account timeout function has been restored and updated to make it more user friendly and accessible. If a value is entered in the library setting, patrons will be automatically logged out after a period of inactivity when using My Account in your public catalogue.

The public catalogue timeout is controlled by the library setting “OPAC Inactivity Timeout (in seconds).” The value entered in this setting is how long a period of inactivity there should be before Evergreen logs the patron out of My Account. At the 3 minute mark a pop up will appear with options to continue or end the session; if no option is picked the pop up will count down to zero and then log the patron out.

The minimum value used for the library setting should be 240 seconds (4 minutes). If value less than 240 seconds is enter Evergreen will ignore it and still apply a 240 second time out.

Updated August 6, 2025

Co-op Support has customized the permission tree display so that only permission groups for your library type will display in the patron registration screen. This will make it easier for staff to ensure they are picking the correct permission group when creating or editing patrons.

Libraries that already have a customized permission tree will see no change.

Information on viewing your permission tree can be found here: https://docs.libraries.coop/sitka/_permission_tree_display_entries.html#_viewing_your_permission_tree

If your library doesn’t use all the permission groups available to your library type you can have the permission tree customized to show just those you use. You just need to submit a ticket to Co-op Support with the details requested here: https://docs.libraries.coop/sitka/_permission_tree_display_entries.html#_changing_your_permission_tree

Updated July 30, 2025

BC Libraries Cooperative Support will be closed Monday, August 4th for the BC Day statutory holiday.

Emergency Support is available to libraries open on August 4th at 1-888-848-9250 option 9. Please call emergency support if Evergreen is down, your LibPress website is down, or patrons are unable to authenticate 3rd party services.

All other queries should be submitted to Co-op Support and will be followed on August 5th. Tickets can be submitted by filling out the form on the Support page here https://bc.libraries.coop/support/.

Updated July 14, 2025

Many of the mobile carriers have announced plans to shut down their email to SMS gateways at the end of the year. This is in addition to the carriers who have already disabled this service. This affects Sitka libraries as Evergreen uses the email to SMS gateway when sending text message notifications.

We are currently investigating alternative options to continue to allow for SMS notifications. We hope to have an update on this investigation in the fall.

If there is no feasible alternative the option for patrons to receive notifications by text will be disabled for January 1, 2026.

Updated July 4, 2025

Thinking of running inventory over the summer? Co-op Support is pleased to announce that we've updated our inventory documentation.

https://docs.libraries.coop/sitka/_inventory.html

Reports are an integral part of the inventory process so make sure to check out our new reports videos if you’re still familiarizing yourself with the new reporter.

https://www.youtube.com/playlist?list=PLdwlgwBNnH4pg4MFwQK1nU8BDDBazZdav

Remember, when running one-off reports for inventory make sure you’re using the new templates: “Inventory - Un-scanned Items” created 2025-04-06 and “Inventory - Scanned Items Count by Shelving Location” created 2025-05-16

Need help cleaning up your reporter data and getting rid of old templates? Libraries needing assistance in getting started can book a one-on-one session with Co-op Support. Book time with Christine Burns – click the link and choose “Continue as guest”. 30 and 60 minute sessions are available.

Updated June 18, 2025

Sitka’s Evergreen is currently stable, but bot activity is continuing so libraries may experience further slowness.

Since Friday morning our servers have been seeing 50 to 100 times the normal amount of traffic due to a high volume of bot activity. This has led to the significant slowness and downtime seen by library staff and patrons.

Since late 2024, the Co-op's servers have been under unprecedented loads due to AI bots and crawlers harvesting publicly available data from our servers. This is an internet-wide phenomenon, but also one that has been hitting “cultural industry” sites and services especially hard as seen in recent articles such as https://library.unc.edu/news/library-it-vs-the-ai-bots/ and https://www.glamelab.org/products/are-ai-bots-knocking-cultural-heritage-offline/

In early 2025 the Co-op implemented new software to help guard against such unwanted traffic. This helped for a while, but the pattern of this crawling behaviour is changing (in part in response to the counter measures that are being deployed.) Most recently we have seen a massive uptick in harvesting being conducted by “large residential proxy networks” (https://www.zenrows.com/blog/web-scraping-proxy#why-proxies) which spread the harvesting across hundreds or thousands of IP addresses, many of which are on residential ISP networks, meaning that blanket blocks can be too drastic a measure with inadvertent consequences and thus making defence much harder.

The Co-op is rapidly exploring additional solutions to this problem as well as increasing server resources to our services to withstand these loads and keep our services reachable for their proper intended uses.

We thank everyone for your patience as we continue to battle against this onslaught of bots. We are monitoring services but if you are unable to access Co-op services or find that Evergreen is so slow that it becomes unusable please contact Co-op Support (fill out the form at https://bc.libraries.coop/support/ or call us at 1-888-848-9250).

Updated June 17, 2025

Evergreen is continuing to experience slowness issues due to a high volume of bot activity. Techs are working to mitigate the bot activity to increase performance.

Further updates will be posted as we have more information.

We apologize for any inconvenience and thank you for your patience as we resolve this issue.

BC Libraries Cooperative Support Advisory – Sitka’s Evergreen Slowness June 16 2025

Evergreen is currently experiencing slowness issues due to a high volume of bot activity. Techs are working to mitigate the bot activity to increase performance, but the attack is on-going and slowness is expected until the bot activity is under control.

Further updates will be posted as we have more information.

We apologize for any inconvenience and thank you for your patience as we resolve this issue.

BC Libraries Cooperative Support Advisory – Sitka’s Evergreen Services Restored Sitka's Evergreen services have been restored.

You should now be able to log in and use the system as expected; however, if you experience any further issues, please let us know by calling 1-888-848-9250 and choosing option 9 for emergency support.

The outage was caused by a high volume of bot activity, likely from AIs scraping publicly accessible data like the public catalogue. Our techs have mitigated the high volume of activity and are continuing to work on ways to protect our servers from bots.

If you or your patrons are unable to access Co-op services, please send a ticket to sitka@bc.libraries.coop as your IP may have been blocked as part of the mitigation work. Please include the IP address for the affected computer; you can use whatismyipaddress.com to find out what the IP is.

We apologize for the inconvenience caused to you and your patrons and thank you for your patience while we resolved this issue.

Updated June 13, 2025

Evergreen is continuing to experience server issues causing 502 errors due to a high volume of bot activity. Techs are working to mitigate the bot activity so that services can be fully restored.

At this time we do not have an ETA for services to be fully restored so we recommend libraries anticipate being offline for at least a few more hours.

We will continue to post updates as we have more information.

We apologize for the inconvenience caused to you and your patrons and thank you for your patience as we work to resolve this issue.

Updated June 5, 2025

New Resources

Co-op Support is pleased to announce that new videos for the reporter are now available.

Check out our reporter video playlist here: https://www.youtube.com/playlist?list=PLdwlgwBNnH4pg4MFwQK1nU8BDDBazZdav

As well, the recording of “A New Look for the Reporter: No phone booth required” webinar is available here: https://youtu.be/y_HJJF6KRYw

Documentation on the reporter is available here: https://docs.libraries.coop/sitka/_reports.html

Sitka Templates

Library staff are reminded to clone Sitka templates into their own folders before running a report. We have already seen multiple reports run directly off the Sitka templates since the upgrade. Co-op Staff will be following up with libraries where staff are running reports directly off of Sitka templates.

If you cloned the Sitka template “Inventory - Scanned Items Count by Shelving Location” prior to May 16th you have a defective version of the template. Please delete the template and clone the new version.

Reporter Clean Up

We encourage staff to download any needed report output and delete old templates. When running one-off reports, or setting up new recurring reports, make sure you are using a template that was created on or after April 6th.

Libraries needing assistance in getting started can book a one-on-one session with Co-op Support. Book time with Christine Burns – click the link and choose “Continue as guest”. 30 and 60 minute sessions are available.

Updated May 21, 2025

Co-op Support has received a few tickets reporting that Evergreen is still logging out unexpectedly. We were hopeful that changes in the upgrade would resolve this issue, but these reports indicate it is on-going. We recognize that this can be a frustrating issue as staff sometimes encounter it when attempting to save MARC records or report templates and they lose their work.

If any staff at your library are experiencing this issue please make sure to report it to Co-op Support through the support form on https://bc.libraries.coop/support/ or by emailing sitka@bc.libraries.coop.

In your report please include the following:

1. When you logged into Evergreen (if known)
2. What date/time you were logged out
3. The username used to log in and name of the workstation
4. What interface in the staff client was being used and what you were doing
   1. Please be as specific as possible, provide details of exactly what you were doing and at exactly what point it logged you out.
5. Any errors that show in the console – https://docs.libraries.coop/sitka/_troubleshooting.html#_retrieve_console_messages

Please report every time staff are unexpectedly logged out or keep a log to send us daily or weekly.

Updated May 12, 2025

Co-op Support is pleased to confirm that we have applied a patch to Evergreen that included a number of fixes for reported issues.

Libraries will now see the following changes on our live server:

• Items Out
  • Items Out in a patron’s record should no longer be excessively slow
• Holds
  • The queue numbers should now be correct when looking at holds within a patron’s record
  • Owning library is now an available column for the Hold Shelf, Pull List, and the Holds screens in the patron account and bibliographic record.
  • Item circulating library is now an available column is now an available column for the Hold Shelf, Pull List, and the Holds screen in the patron account.
• Holdings View in the Bibliographic Record
  • Text for the selected row should now be readable
  • Selecting and right-clicking rows is once again possible
• Enhanced MARC Editor*
  • Using certain keyboard shortcuts should no longer create duplicate lines
  • Editing fields with keyboard shortcuts should no longer a mouse click to access subfields
  • Using arrow keys to navigate should work better
• Merging Records Through Record Buckets
  • The lead record will now automatically open in the staff catalogue once a merge is complete
• Reporter
  • Selected folders on the main reporter interface will be properly de-selected when a new folder is selected
• Public Catalogue
  • Column display issue in History of Checked Out Items has been fixed
  • Spacing issue for long titles has been resolved when editing holds
• Acquisitions
  • Invoices will now have a link to the legacy invoice interface

We continue to monitor bug reports in the Evergreen community for other issues that have been reported. If you encounter new issues, please make sure to report them to Co-op Support if they are not already listed here: https://bc.libraries.coop/support/sitka/evergreen-bugs-projects/

Updated May 9, 2025

On Sunday May 11th, during the regular scheduled systems maintenance window (9:00pm – 4:00am PT), we will apply a patch to Evergreen. We do not anticipate any significant disruption to services.

A list of fixes included in the patch will be available first thing Monday morning once we confirm the patch has been applied and the fixes are working as expected.

We thank everyone for their patience as we’ve worked to test the available fixes.

Updated May 7, 2025

Emergency Closures

There are a number of reasons why libraries may need to close temporarily without warning, including natural disasters and building issues. When this happens, you don’t want to be searching to figure out how to close down services.

As we head into the summer with its increased risk of wildfires, we recommend reviewing Sitka’s Best Practices for Temporary Library Closures - https://docs.libraries.coop/policy/_temporary_library_closures.html

This documentation outlines recommended steps for closing your library, including setting an emergency closure, turning off holds, and messaging to your patrons. Don’t forget, in the event of an emergency where staff have limited or no easy access to Evergreen Co-op Support can take care of all closure related updates for you.

Canada Post

Co-op Support is monitoring news around the current negotiations between the Canadian Union of Postal Workers and Canada Post as they work to reach a new deal before May 22nd.

In the event of another full Canada Post strike Co-op Support will take the same actions as we did in November 2024. We will turn off Interlibrary Connect for BC public libraries and add a banner to BC ILC public catalogues which states “Due to the Canada Post strike, interlibrary loan requests are currently unavailable.” We can also add a similar banner for Spruce libraries upon request.

Updated April 29, 2025

Thank you to everyone who has reported issues since the upgrade earlier this month. We have been working to resolve the reported issues and have been monitoring bug reports in the Evergreen community for fixes.

In May we will be applying a patch during one of our regularly scheduled systems maintenance windows. This patch will include a number of fixes including a fix which should resolve the slowness in the Items Out screen. More details on the timing of the patch and the fixes it will contain will be coming soon.

We test extensively ahead of each upgrade but some bugs don’t surface until Evergreen is being used on our live servers. This is the most significant upgrade we’ve done since the upgrade to the web staff client with Evergreen 3.1 in 2018.

We thank everyone for their patience as we work to resolve the outstanding issues.

Updated April 22, 2025

As we approach May 1st and the first set of monthly recurring reports in the new reporter, we want to make sure staff are prepared for the following:

Any report output you wish to share via the email link must be stored in a shared output folder.

One of the changes with the new reporter is tightening access to report output. Any report output you wish to share via the email link must be stored in a shared output folder. This is the case even if staff have reporter permissions and get the email link sent to them.

If you have recurring reports that are emailed to other staff at your library, please make sure the output folder is shared with your library. (Multi-branch libraries should share the folders at the system level.)

Information on sharing folders can be found here: https://docs.libraries.coop/sitka/_managing_folders.html#_sharing_folders

Most existing recurring reports should work as expected

Most existing recurring reports should continue to run without issue. However, if you get an error that a report failed to run you will need to do the following:

1. Delete the pending recurring report output to stop the report from running next month
2. Clone a new template for this report
3. Set up a new recurring report and schedule its first run for May 1st. (This way output for April will be generated right away and then the report will continue to run on the first of each month.)

If you are unable to set up a new recurring report with a new template, please submit a ticket to Co-op Support and include the following information:

• The full error message
• Username of the staff account where the report is running
• Folder where the report output is stored

Running New Reports

Before running new reports, please clone and use the new version of the template from the Sitka Templates folder. If the template you need does not yet exist, please submit a ticket to Co-op Support and include the name of the template. Please be aware that template requests may take 1 to 2 weeks to complete.

Troubleshooting

If you encounter issues running reports or modifying and creating templates, please contact Co-op Support.

Please ensure the applicable template folder is shared with your library so Co-op Staff can view the template in question and include the following information:

• Username of the staff account where the template has been created
• Folder where the template has been created
• Name of the template in question
• Desired result for the template (what do you want it to report on?)
• Specific display fields or filters you are having difficulties modifying or adding
• Links to your current report output from the template if relevant

Please contact Co-op Support if you have any questions.

Updated April 14, 2025

Due to the Easter holiday and the Co-op’s annual in-person staff meeting Co-op Support will be closed the following days in April:

• Friday April 18th – Good Friday
• Monday April 21st – Easter Monday
• Wednesday April 23rd – Co-op Staff Meeting
• Thursday April 24th – Co-op Staff Meeting

Emergency Support will be available during these closures at 1-888-848-9250 option 9. Please call emergency support if Evergreen is down, your LibPress website is down, or patrons are unable to authenticate 3rd party services.

All other queries should be submitted to Co-op Support and will be followed up as soon as possible after the closure. Tickets can be submitted by filling out the form on the Support page here https://bc.libraries.coop/support/.

Updated April 10, 2025

Thank you to everyone who has reported issues or sent in questions about Evergreen 3.14.

Known Issues of Note

• Items Checked Out interface is slow to load.
  • Resolution: Currently under investigation by Co-op Support.
• Evergreen does not display correctly if Chrome is too old.
  • Resolution: Libraries should update Chrome to the newest available version which is currently 135. https://docs.libraries.coop/sitka/_evergreen_system_requirements.html
• Report output must now be in a shared folder in order to be viewed via the email link. This is a change in behaviour that tightens access to report output.
  • Resolution: Staff should set relevant output folders to shared with their library. https://docs.libraries.coop/sitka/_managing_folders.html#_sharing_folders

Please continue reporting new issues if you encounter them. To help us serve you better please do the following:

1. Update your browser
2. Clear your cache (you do not need to clear your cookies) (http://docs.libraries.coop/sitka/_troubleshooting.html#_clear_cache)
3. Check that the library staff account has the correct working location(s) (http://docs.libraries.coop/sitka/_library_staff_accounts.html#_working_locations)
4. Check the Known Bugs list https://bc.libraries.coop/support/sitka/evergreen-bugs-projects/
5. Check the relevant Sitka documentation

Contact Support at sitka@bc.libraries.coop if the above doesn’t resolve the issue. Please follow the guidelines for submitting support requests and make sure to include relevant screenshots and barcodes - https://bc.libraries.coop/support/guidelines-for-support-requests/

Want to know more about the new reporter? Join us April 29th or May 1st for the final upgrade webinar A New Look for the Reporter: No phone booth required. Register now https://bc.libraries.coop/support/continuing-training/

Updated April 6, 2025

The Sitka Team has successfully upgraded to version 3.14 of the Evergreen ILS.

You MUST clear your browser cache before logging into Evergreen to clear any cached data from Evergreen 3.11: http://docs.libraries.coop/sitka/_troubleshooting.html#_clear_cache

Wondering what has changed? See our New Features Playlist: https://www.youtube.com/playlist?list=PLdwlgwBNnH4rFfk9EDGlinMWtpn0gpGPy

Sitka’s Evergreen Documentation has been updated for version 3.14 and is now available at: http://docs.libraries.coop/sitka/

Should you discover any issues, please do the following:

• Clear your cache (http://docs.libraries.coop/sitka/_troubleshooting.html#_clear_cache)
• Check the Known Bugs list https://bc.libraries.coop/support/sitka/evergreen-bugs-projects/
• Check the relevant Sitka documentation

We would like to highlight that due to a bug, your public catalogues will no longer automatically time out after a specified period if a user has logged into My Account. Please ensure staff are aware of this as you may need to increase your monitoring of any in library public catalogue stations to ensure users are logged out. Once a fix for this issue is available, we will be applying it to our systems.

Contact Co-op Support at sitka@bc.libraries.coop if the above doesn’t resolve the issue.

Please follow the guidelines for submitting support requests and make sure to include relevant screenshots and barcodes - https://bc.libraries.coop/support/guidelines-for-support-requests/

See the 3.14 Upgrade Webpage for more information: https://bc.libraries.coop/support/sitka/evergreen-3-14-upgrade/

Thank you to everyone for your support during this upgrade.

Updated April 4, 2025

The Evergreen 3.14 upgrade is this weekend, please review all the important information at https://bc.libraries.coop/support/sitka/evergreen-3-14-upgrade/.

The Evergreen server will be unavailable from 9:00 PM PDT Saturday April 5 to 5:00 AM PDT Monday April 7, 2025. While the Evergreen web client will be unavailable, most 3rd party resources will continue to authenticate for patrons.

If your library will be open on Sunday April 6th please note that the Offline Circulation module will not work when our servers are down. Please plan to use alternative methods for circulation tracking.

On April 7th (or April 8th if your library is closed Mondays) you MUST clear your browser cache before logging into Evergreen to ensure cached data from 3.11 is cleared: http://docs.libraries.coop/sitka/_troubleshooting.html#_clear_cache

Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade resources.

Updated March 28, 2025

The Evergreen 3.14 reporter has a brand-new look and feel with various improvements to the interface.

Join us April 29th and May 1st to go through the new interface. Register now for “A New Look for the Reporter: No phone booth required” - https://bc.libraries.coop/support/continuing-training/

To ensure templates work in the updated reporter we will be replacing the shared templates. All templates in the Sitka templates folder will be new. Core templates will be available on April 7th and additional templates will be added in the weeks following.

Recurring Reports

Existing recurring reports should continue to run without issue and won’t need to be recreated immediately after the upgrade.

Please contact Co-op Support if an expected recurring report does not run or returns an error.

New Reports from Sitka Templates

Before running new reports, please clone and use the new version of the template from the Sitka Templates folder. If the template you need does not yet exist, please submit a ticket to Co-op Support and include the name of the template. Please be aware that template requests may take 1 to 2 weeks to complete.

New Reports from Local Templates

If your library has modified Sitka templates we recommend cloning the new version of the original template from the Sitka Templates folder and making your modifications again.

If your library has created local templates from scratch, we recommend re-creating the local template from scratch in the new reporter.

Troubleshooting

After the upgrade if you encounter issues running reports or modifying and creating templates, please contact Co-op Support.

Please ensure the applicable template folder is shared with your library so Co-op Staff can view the template in question and include the following information:

• Username of the staff account where the template has been created
• Folder where the template has been created
• Name of the template in question
• Desired result for the template (what do you want it to report on?)
• Specific display fields or filters you are having difficulties modifying or adding
• Links to your current report output from the template if relevant

Updated March 17, 2025

The Evergreen server will be unavailable from 9:00 PM PDT Saturday April 5 to 5:00 AM PDT Monday April 7. While the Evergreen web client will be unavailable, most 3rd party resources will continue to authenticate for patrons.

If your library will be open on Sunday April 6th, please note that the Offline Circulation module will not work while our servers are down. Please plan to use alternative methods for circulation tracking.

Find more information about the upgrade on our Evergreen 3.14 Upgrade page - https://bc.libraries.coop/support/sitka/evergreen-3-14-upgrade/

Please contact us at sitka@bc.libraries.coop if you have any questions not answered by the upgrade resources.

Updated March 7, 2025

We are pleased to announce that the New Features in Sitka’s Evergreen 3.14 playlist is now live - https://www.youtube.com/playlist?list=PLdwlgwBNnH4rFfk9EDGlinMWtpn0gpGPy

On this playlist you will currently find recordings of the recent webinars and a video about the annual upgrade. Snippet and training videos showing specific new features will be added in the coming weeks.

More resources for the upgrade can be found on our Evergreen 3.14 upgrade page - https://bc.libraries.coop/support/sitka/evergreen-3-14-upgrade/

Updated February 20, 2025

Co-op Support is pleased to announce that under guidance from the Sitka Cataloguing Working Group we are making the next set of changes to the catalogue to update terminology.

On February 24th we will update subject headings in the Sitka catalogue that currently using the term Eskimo to use the term Inuit instead, with some exceptions.

Subject headings included in this change will have their second indicator set to 7 and a $2SITKALIST added. This indicates that these are subject headings from our local Sitka list and are not official subject headings from a source like Library of Congress or Canadian Subject Headings.

Before: 650 /0 $aEskimo life.

After: 650 /7 $aInuit life. $2SITKALIST

A spreadsheet tracking Sitka Subject Headings can be found here: https://docs.google.com/spreadsheets/d/1_F57AoyOO6R0klL4NFO3ixRCrlVqamuxPwQxTkGTy9Q/edit?usp=sharing

More information about the Sitka Subject Headings can be found here: https://docs.libraries.coop/policy/_cataloguing_standards.html#_subject_headings

Bibliographic records that use terms on the exclusion list will not have their subject headings updated at this time as a direct replacement of Eskimo with Inuit is not appropriate for these headings.

Cataloguers are asked not to reintroduce the term Eskimo to the catalogue when cataloguing new items but to use Inuit or other terms as appropriate instead.

Updated February 19, 2025

Email notifications are now sending as expected. The missing notices from Feb 16th - 18th have all been sent too.

Sitka’s Evergreen email notifications were generated as expected but they were blocked from being sent by our service provider.

Our service provider noticed an IP that appeared to be spamming our mailserver. They blocked the IP, but it was an IP that we use to send mail notifications. As a result, the network connection was disrupted until we were able to contact the provider and get direction to avoid this scenario in the future.

We continue to work with them to ensure that the problem remains fixed. We apologize for the inconvenience and thank you for your patience as we resolved this issue.

Updated February 18, 2025

BC Libraries Cooperative Support Advisory – Sitka’s Evergreen Email Notifications

Sitka’s Evergreen email notifications were not sent over the weekend. This includes overdue circulation notices, hold ready for pickup notices, password reset notices, report completion notifications and paper-overdue notices.

Further updates will be posted as we have more information on when the email notifications will be sent.

We apologize for the inconvenience and thank you for your patience as we resolve this issue.

Updated February 14, 2025

Last chance for to register for What’s New in Evergreen 3.14

Join us March 4th at 1:00pm PT or March 6th at 11:00am PT as we highlight the exciting new features and functionality coming with our upgrade to Evergreen 3.14. We’ll explore the all-new dark mode, look at the new grid and function bar actions found throughout Evergreen, go through new functionality in the staff catalogue and MARC Editor, and talk about accessibility improvements to the public catalogue. We’ll also look at updated interfaces, new bug fixes, and more.

Register now https://bc.libraries.coop/support/continuing-training/

Registration closes at the end of day Friday February 21st.

Updated February 13, 2025

Last chance for to register for Refreshing Acquisitions: New Appearance, New Functionality.

Big changes are coming to acquisitions in Evergreen 3.14! Join us on February 25th at 1:00pm and be the first to learn about new settings and see the newly updated interfaces for invoices, claiming, and MARC Federated Search.

This webinar is intended for libraries currently using the acquisitions module.

Register now https://bc.libraries.coop/support/continuing-training/

Registration closes at the end of day Friday February 14th.

Updated February 3, 2025

Co-op Support has seen an increase in tickets relating to library staff accounts and so we want to share some reminders and tips with everyone.

Account Passwords

As long as your account is not expired and includes an email you can reset your staff password through your library’s public catalogue.

https://docs.libraries.coop/sitka/_resetting_your_password.html

Please don’t send us your passwords. We will never ask for them and we don’t need them to troubleshoot issues.

https://docs.libraries.coop/policy/_access_to_sitka_8217_s_evergreen.html#_passwords

Access to the Reporter

Staff needing to run reports or view report output must fill in a reporter privacy waiver.

https://bc.libraries.coop/support/sitka/reporter-privacy-waiver/

We do not grant reporter permissions to generic accounts.

If you have access to run or view reports do not let anyone else use your account. Allowing others to use your account violates the reporter privacy waiver you signed to get reporter permissions.

Maintaining Staff Accounts

Libraries should regularly review their staff accounts to ensure only current staff have access to Evergreen.

https://docs.libraries.coop/sitka/_searching_for_library_staff_accounts.html

Please ensure you close staff accounts in a timely manner when someone leaves your library.

https://docs.libraries.coop/sitka/_closing_library_staff_accounts.html

Please contact Co-op Support if you have any questions.

Updated January 30, 2025

We discovered an incorrect date in of one of the reports used to generate annual statistics for BC single branch libraries. This error caused totals to be higher than they should have been.

The spreadsheets have been updated. If you have already downloaded your spreadsheet please re-download it to ensure you have the correct numbers. Find and download your spreadsheet here: https://bc.libraries.coop/support/sitka/llb-reports/

Spreadsheets for BC multi-branch libraries and all Manitoba libraries are unaffected.

We thank the library who noticed the discrepancy and apologize for the inconvenience.

Updated January 29, 2025

Register now for your first look at Evergreen 3.14!

Refreshing Acquisitions: New Appearance, New Functionality – February 25th at 1:00pm PT

Big changes are coming to acquisitions in Evergreen 3.14! Join us and be the first to learn about new settings and see the newly updated interfaces for invoices, claiming, and MARC Federated Search.

What’s New in Evergreen 3.14 – March 4th at 1:00pm PT and March 6th at 11:00am PT

Join us as we highlight the exciting new features and functionality coming with our upgrade to Evergreen 3.14. We’ll explore the all-new dark mode, look at the new grid and function bar actions found throughout Evergreen, go through new functionality in the staff catalogue and MARC Editor, and talk about accessibility improvements to the public catalogue. We’ll also look at updated interfaces, new bug fixes, and more.

A New Look for the Reporter: No phone booth required – April 29th at 1:00pm PT and May 1st at 11:00am PT

Evergreen 3.14 brings super changes to the reporter; transforming its look and giving it new powers to safeguard your data. Join us as we explore how to clone templates and run reports in the new interface. We’ll also be discussing updates to the Sitka templates.

Register now https://bc.libraries.coop/support/continuing-training/

Updated January 27, 2025

BC Public Libraries

The 2024 Sitka Statistics Reports for the Public Libraries Branch annual survey are now ready for all Sitka public libraries in BC. Find and download your spreadsheet here: https://bc.libraries.coop/support/sitka/llb-reports/

Website statistics are included for LibPress libraries.

Additional information on the work can be found here: http://docs.libraries.coop/policy/_annual_reports_for_public_libraries_branch_bc.html

The preparation of these reports is funded by the BC Public Libraries Branch.

Manitoba Public Libraries

Active Patron Statistics for Spruce Public Libraries can be found here: https://bc.libraries.coop/spruce-reports/

Instructions for gathering the other statistics for the Manitoba Public Library Services Branch’s annual survey can be found here: http://docs.libraries.coop/policy/_annual_reports_for_manitoba_public_library_services_branch_plsb.html

Website statistics for LibPress libraries can be found here: https://help.libraries.coop/libpress/1-the-basics/1-3-matomo-statistics/current-libpress-statistics/

All Other Libraries

Co-op Support recommends setting up recurring monthly reports for statistics that you need to report on annually. Report templates for circulation statistics, collection size and make up, patron counts, and more can be found in the shared Sitka_templates: http://docs.libraries.coop/sitka/_shared_sitka_templates.html#_what_8217_s_in_sitka_templates

Updated January 23, 2025

Co-op Support is pleased to announce that under guidance from the Sitka Cataloguing Working Group we will be making the first set of changes to the catalogue to update terminology.

On January 27th we will update subject headings in the Sitka catalogue that currently using the term Eskimo where there is an equivalent official Library of Congress headings for Inuit.

We expect 720 records to be updated.

Updated January 21, 2025

BC Libraries Co-op Support is pleased to announce that we will upgrade Sitka's Evergreen in April 2025.

We expect the Evergreen server will be unavailable, from 9:00 PM PDT Saturday April 5 to 5:00 AM PDT Monday April 7, 2025.

Patrons will still be able to access electronic resources while Evergreen is being upgraded. The web staff client and public catalogue will be unavailable, but authentication of 3rd party services will continue, and your patrons’ access to digital resources will not be affected by the upgrade.

Staff will be unable to login during the posted upgrade hours.

As in past upgrades, Co-op Support will release timely bulletins about new features and changes, and what library staff and patrons need to know. https://bc.libraries.coop/support/sitka/evergreen-3-14-upgrade/

Please contact us at sitka@bc.libraries.coop if you have any further questions.

BC Libraries Cooperative Support Advisory – Re-Run Reports Run Between 9:00am and 10:30am PT on January 15th

Any reports that ran between 9:00am and 10:30am PT today should be re-run manually. This applies both to reports run manually by library staff and recurring reports run automatically by Evergreen.

Libraries can use the report template “Reports Run In Specified Time Period by Specified Library” to see what reports ran for their library today. Information on finding and using the template can be found here: https://docs.libraries.coop/sitka/_local_administration_3.html#_reports_run_in_specified_time_period_by_specified_library

Please let us know if you have any questions.

Updated January 15, 2025

Sitka's Evergreen services have been restored as of 12:50pm PT.

The outage was caused by a hardware switch failure. The affected hardware has been replaced and services are now restored.

You should now be able to log in and use the system as expected; however, if you experience any further issues please let us know.

We apologize for the inconvenience caused to you and your patrons and thank you for your patience while we resolved this issue

Updated January 15, 2025

Evergreen is currently experiencing server issues. Techs are continuing to work to restore services as soon as possible.

While Evergreen is down staff and patrons are redirected to a message indicating that the catalogue is temporarily unavailable. Patrons are not able to authenticate 3rd party services, such as Overdrive, which authenticate against Evergreen.

We will continue to post updates as we have more information.

We apologize for the inconvenience caused to you and your patrons and thank you for your patience as we work to resolve this issue.

Updated January 15, 2025

Evergreen is currently experiencing server issues causing 504 errors. Techs are working to restore services as soon as possible.

Further updates will be posted as we have more information.

We apologize for any inconvenience and thank you for your patience as we resolve this issue.