When you log into your account on Converter Plus there is a link at the bottom of the page called
Request Tracker. This will take you to a page were you can track and log reports. The types of reports as follows:
Bugs: Anytime you get an error, or there is a disruption in the app that stops you from doing the work. Note, error messages mean you need to stop your work and email your team lead the message and what lead to the error.
Enhancements: Suggested improvements that will improve your workflow. Include details about the current feature, details on what doesn't work, and specific suggestions on how to improve.
Wishlist: Includes larger changes that you would like to see on the application that go beyond simply improving basic functionality.
To send a report:
Report a new issue
Category= choose appropriate category
Title= name the error/issue/feedback. Make it clear and concise so it is clear what the report is about. For example: Error When Scanning Track
Project= enter the file title as it appears in Converter Plus. This will help the developer find the specific file. If it is general feedback, leave blank.
Location of Problem= name of your profile, where you were when the issue occurred (e.g. Track 5) or location of function you are giving feedback for. For example: Scan Page.
Steps to Reproduce Problem= The steps that you did that lead to the problem. For example: I opened track 5 to edit, and selected the scan button, and got an error message. See below for an example of a good report. If you are reporting functionality feedback you can leave this section blank.
Error Message= copy and paste the error message. It is very important to have it exactly as it appears on your screen.
Additional Details= any other notes that you feel will help the developer. If you have any suggestions for improvements, include them here as well.
Example of a good bug report:
"Hi, I encountered an error when splitting a track. The book is under the account for Elizabeth and entitled RoughingIt. I selected Track 14, pressed Edit, and pressed Scan. It showed a time index of 1215, which was perfect. When I pressed Split, the following error was displayed: [insert error message]. I closed the browser as soon as the error came up, and will wait for instructions."
If you find that a bug or enhancement report already exists, you can add a comment to that report if you have any additional information. To add a comment:
If you have an issue with the file, such as it is not divided into proper chapters or the file on NNELS is incomplete, you can pass the book to Rachel without exporting it. Please see Hand to Rachel for more info, and follow the same template for reporting the issue.
Any questions or concerns around your work beyond this you can post it on the Q&A page.
It is important you go through this documentation and process carefully. This project is all about paying attention to detail and asking questions if anything is confusing.
When you have finished a book you will export it and Send to QA to Check.