This page summarizes the communication guidelines for Production Assistants (PA's) and the Supervisor (Production Coordinator.) Please see Job Outline and Expectations for details around workflow expectations.

During training, the Production Coordinator will conduct regular checkins with the Production Assistant to see how production work for a specific title is going. This can include direct emails, or messages within RT.

Along with this wiki, the Production Coordinator will also arrange additional support via email, phone, or video chat throughout the training process.

This additional support will last the first 2 months of employment, after which the employee will be expected to work more independently.

After training is complete, the Production Assistant will continue to make regular checkins on progress. This will include direct comments in the RT ticket of a book to see how progress is coming, general emails to check in on overall performance, as well as biweekly one-on-one Zoom meetings to allow the opportunity for employees to communicate with questions or concerns directly with the Supervisor. These meetings are generally 30 minutes long, but can go shorter or longer depending on the needs of the Production Assistant at that time.

If there are special circumstances, such as death in the family, or illness, the employee can contact the Production Coordinator directly via email to discuss how this will impact their workflow.

The Production Coordinator can also make time for zoom calls depending on the nature of the situation. This will only occur if the nature of the question or issue requires this additional support.

RT is used for communication about:

• file issues
• feedback from Production Coordinator
• questions relating directly to feedback
• notes on language, or other special features you feel needs attention
• tweets for title

Q&A is used for communications about:

• Formatting
• Clarification on wiki documentation
• Workflow

Emails are only used for communication about:

• Administration (meetings, payroll, etc.)
• Personal issues that impact performance (illness, family crisis, etc.)
• Special Projects