The first step is to take a ticket for a title from RT where we track all the requests and production projects in house. NNELS uses open-source software called RT (Request Tracker) to manage requests for books. Once you own a ticket, you will keep it until you are finished with the title.
To take a book request:
Nobody in particularas an owner
Priority. Take tickets in following order:
Urgent(always take oldest to newest)
High(note that these can have shifting priorities.)
Here is a quick tutorial showing you how to Take a Ticket Request.
Urgentthen that always takes priority, even if you are currently working on another lower priority ticket. Make sure you check the queue on a regular basis as titles are added. Always take the oldest to newest for
Urgenttickets. Sometimes the Production Coordinator will assign tickets directly to you as well.